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- Tasks: Join our team at Belfast International Airport, supporting operations and ensuring smooth deliveries.
- Company: Be part of Mount Charles Group, a leading food and facilities management company with a family vibe.
- Benefits: Enjoy 28 days paid holiday, onsite parking, training, and a supportive Employee Assistance Program.
- Why this job: This role offers career progression, a fun work environment, and the chance to make a real impact.
- Qualifications: Customer service skills and hospitality experience are essential; teamwork and communication are key.
- Other info: Flexible hours, temporary contract until October, and a commitment to equal opportunities.
Location: Belfast International Airport - Northern Quarter
Quantity of Posts Available: 1
Salary: £13.00 per hour
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for an Operational Support Team Member to join our team based at Belfast International Airport- Northern Quarter, Belfast. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 24 Hours per week, 3 out of 7 Days per Week (Wednesday, Thursday, Friday), 06:00am - 14:00pm, Temporary contract until October
Rewards:
- 28 days' paid holidays (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Training & Development
- Uniform Provided
- Onsite Parking
- Company Events
The Role:
- Recording Deliveries to HACCP requirements
- Moving goods/kegs from delivery area to stores/kitchen
- Informing management of stock/delivery issues
- Ensuring all equipment and materials are used in correct manner and any problems are reported immediately
- Maintaining stores areas in a clean and tidy manner in accordance with company standards
- Implementing and monitoring company policies relating to sales handling, stock control and stock ordering, taking appropriate action to resolve problems
- Maintaining effective communication with all other departments including head office and airport management
- Ensuring a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures as well as complying with all airport rules and regulations as set out by BIA
The Person:
- Excellent customer service skills
- Previous experience working in a hospitality role
- The ability to prioritise and have an eye for detail
- Good communication skills - written and verbal
- The ability to demonstrate great teamwork skills
- The ability to follow instruction
- Flexible with a positive, can-do attitude
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history. The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Sun 11 May 2025
Operational Support Team Member employer: Mount Charles Group
Contact Detail:
Mount Charles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Team Member
✨Tip Number 1
Familiarise yourself with HACCP requirements, as this role involves recording deliveries to these standards. Understanding the basics of food safety and hygiene will show your commitment to maintaining high standards.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles during your interactions. This will demonstrate your ability to provide excellent customer service, which is crucial for this position.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you successfully collaborated with others. This role requires effective communication with various departments, so being a team player is essential.
✨Tip Number 4
Be prepared to discuss how you handle prioritisation and attention to detail. Think of examples where you've successfully managed multiple tasks or maintained organisation in a busy environment, as these skills are key for the role.
We think you need these skills to ace Operational Support Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise skills that align with the job description, such as teamwork, communication, and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to meet the requirements outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your excellent customer service skills and any previous hospitality experience. Use bullet points to make these stand out and ensure they are easy to read.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mount Charles Group
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples from your previous experience in hospitality. Highlight situations where you went above and beyond for a customer.
✨Demonstrate Teamwork
The company values great teamwork, so think of instances where you successfully collaborated with others. Discuss how you contributed to team goals and maintained a positive atmosphere.
✨Emphasise Attention to Detail
With responsibilities like recording deliveries and maintaining cleanliness, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work and how you handle tasks that require precision.
✨Prepare for Safety and Compliance Questions
Given the importance of health, safety, and compliance in this role, review relevant regulations and be ready to discuss how you would ensure a safe working environment. This shows your understanding of the industry's standards.
