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- Tasks: Lead a team to deliver exceptional customer service in a vibrant airport lounge.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy a competitive salary, 28 days holiday, and career development opportunities.
- Other info: Flexible shifts, free parking, and company events to keep the team engaged.
- Why this job: Be part of a fun, supportive environment where you can grow and make an impact.
- Qualifications: Experience in a similar role and a passion for customer service.
The predicted salary is between 35000 - 42000 £ per year.
Join to apply for the Lounge Manager role at Mount Charles Group
Job ref: RF-2509-80
Location: Antrim – Belfast International Airport Business Lounge
Quantity of Posts Available: 1
Salary: £35,000 per annum
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:
Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Lounge Catering Manager to join our team at Belfast International Airport, Antrim. This is a great opportunity to join a world leading facilities management company.
Working Pattern
- 40 hours per week
- Various shifts
- 5 days out of 7
- 5am earliest start time
- 10pm latest finish time
- Free on site parking
- Company phone and laptop provided
- BIA Security Clearance
Rewards
- 28 days\’ paid holidays (pro rata)
- Company Pension Scheme
- Career Development and Training
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Uniform Provided
- Company Events
The Role:
- To ensure all food is prepared and presented to an exceptional standard, ensuring all HACCP regulations are adhered to.
- Ensure the service counter is prepped and ready for service
- Ensure the team are providing the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure the service is delivered on time and to the highest possible standard
- Completing any administration as requested which may include recording of food temperatures, updating cleaning schedules, cashing up tills and recording daily sales figures on the system.
- Complete bookwork procedures in line with company requirements
- Report defective equipment/ utensils/ work and floor surfaces etc. to the relevant Head Office department
- Ensure the opening and closing of all food outlets are carried out in accordance with Company procedures.
- Manage the team effectively to ensure all service areas are fully stocked and well presented, and that the environment is well maintained and attractively displayed with printed daily priced menus and daily specials.
The Person:
- Attention to detail in all aspects of the work.
- Experience in a Similar Role
- Leads by example and lives our values.
- Enthusiastic and passionate about our customer service and reputation.
- Self-motivated, working independently.
- Flexible with a positive, can-do attitude.
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. Proficient skills in computer literacy.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Please note, the successful applicant\’s job offer will be subject to providing a five-year, traceable employment history.
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Lounge Manager employer: Mount Charles Group
Contact Detail:
Mount Charles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Mount Charles Group. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since they value family and fun, think of examples from your past that show you embody these traits.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Lounge Manager. Show them you can handle anything with a smile and a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mount Charles Group.
We think you need these skills to ace Lounge Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience for our guests.
Tailor Your CV: Make sure your CV is tailored to the Lounge Manager role. Highlight any relevant experience and skills that match what we’re looking for, like your attention to detail and ability to lead a team. This will help us see why you’d be a great fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company values and culture.
How to prepare for a job interview at Mount Charles Group
✨Know Your Stuff
Make sure you understand the role of a Lounge Manager inside out. Familiarise yourself with HACCP regulations and customer service standards. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Think of examples where you've led by example or motivated a team. Highlight how you embody the company’s values of doing the right thing and having fun while growing together.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult customer or ensuring food quality. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company culture and team dynamics. Ask about their approach to staff development or how they celebrate successes within the team. This shows you’re genuinely interested in being part of their family-oriented business.