Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers and maintain cleanliness in the lounge.
- Company: Join a fun, family-oriented facilities management company at Belfast International Airport.
- Benefits: Enjoy 28 days paid holiday, onsite parking, staff meals, and flexible shifts.
- Why this job: Be part of a world-leading team with great career progression and a positive work culture.
- Qualifications: Customer service skills and previous hospitality experience are essential; must be 18 or over.
- Other info: A background check is required, but a criminal record won't necessarily disqualify you.
Job ref: RF-2512-49
Location: Antrim – Belfast International Airport- Causeway Lounge
Quantity of Posts Available: 1
Salary: £13.00 per hour
Role
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family‑oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Lounge Host to join our team based at the Causeway Lounge, Belfast. This is a great opportunity to join a world‑leading facilities management company.
Working Pattern
- 16 hours per week
- 2 out of 7 days
- Shifts between 4am – 9pm
- Option to be flexible
Rewards
- 28 days\’ paid holidays (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Career Development and Training
The Role
- Working as part of a team, you will provide an efficient and friendly service to customers, assisting as directed with all aspects of food preparation and presentation to high quality standards.
- Comply with all HACCP (Hazard analysis of critical control points) regulations as necessary and all Health, Safety & Hygiene standards.
- Maintain a hygienic and tidy environment; ensure tables, accompaniments and counters are kept clean and adequately supplied throughout the service period.
- Check deliveries and food temperatures, completing records and operating the till as required.
- Report defective equipment, utensils, work, floor surfaces or any other Health and Safety issues to your Line Manager.
- A close working relationship with the team is important to these roles. It is essential that you can work as part of a team, as well as on your own and can communicate effectively at all levels.
The Person
- Previous food handling experience.
- High levels of personal hygiene and appearance.
- Attention to detail in all aspects of the work.
- Leads by example and lives our values.
- Enthusiastic and passionate about our customer service and reputation.
- Self‑motivated, working independently.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis.
Please note, the successful applicant\’s offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
GREAT PEOPLE – GREAT SERVICE – GREAT FUTURE
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Sat 17 January 2026
#J-18808-Ljbffr
Contact Detail:
Mount Charles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host
✨Tip Number 1
Familiarise yourself with the specific customer service expectations in a lounge environment. Understanding the nuances of hospitality at an airport can set you apart, so consider visiting the lounge beforehand to observe the atmosphere and service style.
✨Tip Number 2
Highlight your flexibility and adaptability during any conversations or interviews. Given the varied shift patterns and the need for a positive attitude, showcasing examples from past experiences where you've successfully adapted to changing situations will be beneficial.
✨Tip Number 3
Network with current or former employees of the Mount Charles Group. They can provide insights into the company culture and what it takes to succeed as a Lounge Host, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your previous hospitality experience in detail. Be ready to share specific examples of how you've provided excellent customer service, managed cleanliness, and worked as part of a team, as these are key aspects of the Lounge Host role.
We think you need these skills to ace Lounge Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Use specific examples that demonstrate your skills in maintaining cleanliness, serving customers, and working as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your flexibility and positive attitude, as these are key traits for the Lounge Host role.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and ability to follow instructions. These are crucial for ensuring compliance with food safety and hygiene standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Mount Charles Group
✨Showcase Your Customer Service Skills
As a Lounge Host, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and ensure guests feel valued.
✨Demonstrate Attention to Detail
This role requires a keen eye for cleanliness and organisation. During the interview, mention specific instances where your attention to detail made a difference in your work. This will show that you understand the importance of maintaining high standards.
✨Emphasise Teamwork and Flexibility
The ability to work well in a team and adapt to changing situations is crucial. Share experiences where you collaborated effectively with others or adjusted to new challenges. This will demonstrate your positive, can-do attitude.
✨Prepare for Questions on Food Safety and Hygiene
Since the role involves compliance with food safety regulations, be ready to discuss your understanding of hygiene practices. Familiarise yourself with basic food safety principles and be prepared to answer questions related to them.
