At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for all.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy competitive pay, flexible hours, and 20 days annual leave.
- Other info: Great opportunities for career development in a supportive environment.
- Why this job: Be part of a fun team that values your contribution and growth.
- Qualifications: Customer service skills and attention to detail are key.
The predicted salary is between 26500 - 27500 € per year.
Location: Derry/Londonderry - Woven Old City Crescent
Quantity of Posts Available: 1
Salary: £12.71
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at our Woven Old City Crescent site, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.
Working Pattern: Monday - Friday 8am - 6pm, 3 hours per week, Flexible Hours (1.5 hrs x 2 times per week or 1 hr x 3 times per week)
Rewards:
- 20 days' annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients' specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished in your area of responsibility
- Ensuring regular checks are carried out to the equipment/machines used
- During hours of work, ensuring all equipment is left clean and in good working order at the end of your shift
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- All offices, toilets, etc and amenity areas to be presented in a clean and tidy
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
CLOSING DATE: Sun 10 May 2026
Cleaning Operative in Londonderry County Borough employer: Mount Charles Group
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With flexible working hours, a comprehensive benefits package including a company pension scheme and employee assistance programmes, and a commitment to professional development, this role as a Cleaning Operative in Derry/Londonderry provides a meaningful opportunity to contribute to a leading facilities management company while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operative in Londonderry County Borough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but that you genuinely want to be part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Even though it's a cleaning operative role, showing up in smart, clean attire can make a great first impression. It shows that you take pride in your appearance and are serious about the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your attention to detail!
We think you need these skills to ace Cleaning Operative in Londonderry County Borough
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our family values.
Tailor Your Application:Make sure to tailor your application to the Cleaning Operative role. Highlight any relevant experience or skills that match the job description, especially your customer service skills and attention to detail. We love seeing how you fit into our team!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid jargon and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mount Charles Group
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cleaning Operative. Familiarise yourself with the specific cleaning tasks mentioned in the job description, like maintaining cleanliness in offices and amenity areas. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this position, think of examples from your past experiences where you provided great service. Be ready to discuss how you handled customer requests or complaints, as this will show that you can respond positively and professionally in various situations.
✨Highlight Attention to Detail
Attention to detail is crucial in cleaning roles. Prepare to talk about how you ensure thoroughness in your work. You might mention specific techniques you use to check your work or how you keep track of supplies and equipment, which aligns with the company's focus on quality service.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety practices relevant to cleaning. Be prepared to discuss how you would handle potential hazards or report issues. Showing that you prioritise safety will reflect well on your professionalism and commitment to the role.
