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- Tasks: Lead a team to deliver exceptional customer service in a vibrant airport lounge.
- Company: Dynamic facilities services company at Belfast International Airport.
- Benefits: Competitive pay, flexible part-time hours, and career development opportunities.
- Why this job: Enhance guest experiences while managing a passionate team in a lively environment.
- Qualifications: Strong team management skills and excellent communication abilities.
- Other info: Join a supportive team and grow your career in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
A facilities services company is seeking a Senior Lounge Supervisor at Belfast International Airport. The candidate will manage a team, ensure high standards of customer service, and comply with health regulations.
Responsibilities include:
- Supervising operations
- Interacting with customers to enhance their experience
Required skills include:
- Team management
- Excellent communication
Part-time hours offer flexibility. The role provides competitive pay alongside various benefits, making it an excellent opportunity for career development.
Senior Airport Lounge Lead — Guest Experience & Ops in Antrim employer: Mount Charles Group
Contact Detail:
Mount Charles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Airport Lounge Lead — Guest Experience & Ops in Antrim
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the airport lounge. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We all know that confidence is key, so role-play with a friend to nail those responses!
✨Tip Number 3
Show your passion for guest experience! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will help you stand out as someone who truly cares about enhancing their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Airport Lounge Lead — Guest Experience & Ops in Antrim
Some tips for your application 🫡
Show Off Your Leadership Skills: As a Senior Lounge Supervisor, we want to see how you’ve managed teams in the past. Share specific examples of how you’ve led a team to success and maintained high standards of service. This is your chance to shine!
Customer Experience is Key: Make sure to highlight your experience in enhancing customer experiences. We’re all about making our guests feel special, so share any stories or strategies you've used to create memorable moments for customers.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Belfast International Airport.
How to prepare for a job interview at Mount Charles Group
✨Know the Company Inside Out
Before your interview, take some time to research the facilities services company. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Team Management Skills
As a Senior Lounge Supervisor, you'll be managing a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully led a team, resolved conflicts, or improved team performance. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Excellence
Customer experience is key in this role, so come armed with examples of how you've gone above and beyond for customers in previous positions. Highlight any feedback you've received or initiatives you've implemented that enhanced customer satisfaction.
✨Prepare for Health Regulation Questions
Since compliance with health regulations is part of the job, brush up on relevant regulations and best practices in the hospitality industry. Be ready to discuss how you would ensure these standards are met while maintaining a welcoming atmosphere for guests.
