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- Tasks: Coordinate the process of turning units into homes, ensuring a seamless customer experience.
- Company: Join a leading property development company with a focus on high standards and customer satisfaction.
- Benefits: 12-month contract, supportive team environment, and exposure to various departments.
- Other info: Dynamic role with opportunities for growth in a high-performance culture.
- Why this job: Make a real difference in customers' lives by ensuring their new homes are ready and welcoming.
- Qualifications: Mandarin speaking, organised, with at least 12 months of customer-facing experience.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised, relationship-driven, Mandarin speaking Assistant Customer Experience Manager on a 12-month FTC with super-high standards – making sure every Mount Anvil home is ready for handover, so our customers’ first day feels effortless.
In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes – One Clapham Junction and Byng Street – reach their completion phases. You’ll join the team at Clapham first, then move to Byng Street.
You’ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you’ll keep every detail moving.
You’ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You’ll report into Laura (Head of Customer Experience) and join a supportive team that knows the importance of clear communication and plate-spinning with precision.
You’ll have at least 12 months’ customer-facing experience – ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience is a great extra.
You’re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else – organised. Ours is a high-performance culture. High performance here means proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.
Assistant Customer Experience Manager (Mandarin Speaking) in London employer: Mount Anvil
Contact Detail:
Mount Anvil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Experience Manager (Mandarin Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Mount Anvil or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and project management. We recommend role-playing with a friend to get comfortable with your answers and showcase your Mandarin skills!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects simultaneously. This will demonstrate that you can handle the high-performance culture we value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Mount Anvil.
We think you need these skills to ace Assistant Customer Experience Manager (Mandarin Speaking) in London
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you keep everything on track, especially when juggling multiple tasks. Share examples of how you've managed projects or coordinated teams in the past!
Speak Our Language: Since this role requires Mandarin speaking, don’t forget to mention your language skills! We love seeing candidates who can communicate effectively with our diverse customer base, so let us know how you’ve used your language skills in a customer-facing role.
Detail is Key: We’re all about the details here at StudySmarter. When writing your application, pay attention to the little things. Make sure your CV and cover letter are free from typos and clearly outline your relevant experience. It shows us you care!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mount Anvil
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around customer experience and coordination. Brush up on your knowledge of Salesforce and any relevant booking systems, as these will likely come up in conversation.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to juggle multiple tasks and keep everything on track. Think about times when you’ve successfully managed competing demands or coordinated complex projects. This is crucial for the Assistant Customer Experience Manager role.
✨Demonstrate Your Communication Skills
Since clear communication is key in this role, be ready to discuss how you’ve effectively communicated with various stakeholders in the past. Practice articulating your thoughts clearly and concisely, as you’ll need to show you can handle communication under pressure.
✨Emphasise Your Customer-Facing Experience
Highlight your previous customer-facing roles, especially if they relate to construction, housing, or retail. Be prepared to discuss how you’ve maintained high standards of service and dealt with challenges while keeping customers happy.