At a Glance
- Tasks: Coordinate the process of turning units into homes, ensuring seamless handovers for customers.
- Company: Join a high-performance team at Mount Anvil, known for its commitment to quality.
- Benefits: Gain valuable experience in customer service and project management within a supportive environment.
- Other info: Dynamic role with opportunities for feedback and growth in a collaborative culture.
- Why this job: Make a real difference in customers' lives by ensuring their new homes are ready and welcoming.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised, detail-orientated Assistant Customer Experience Manager on a 12-month FTC with super-high standards, making sure every Mount Anvil home is ready for handover, so our customers’ first day in their new home is seamless. You’ll be based on one of our existing schemes, The Verdean, a Joint Venture with our partner Peabody, based in Acton. A short walk to the Elizabeth Line and a 20-minute train into Central London. You’ll join an already established team who have already delivered the 1st phase here and have a great network of teammates.
Responsibilities
- Coordinate the end-to-end process that turns a unit into a home, working closely with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track.
- Book appointments and track inspections.
- Register properties, send concierge emails, and update Salesforce.
- Ensure every detail keeps moving.
- Reply to all stakeholders on the same day.
- Support our world-class NPS.
- Gain valuable exposure to teams across Site, Sales, and Interior Design.
- Support this major scheme as it reaches its completion phases.
You’ll report into Laura (Head of Customer Experience) and join a supportive team that values clear communication and the ability to manage multiple priorities with complete accuracy.
Qualifications
- Calm under pressure, firm but fair with suppliers, respectful with customers, and highly organised.
- At least 12 months’ customer-facing experience, ideally within construction, a housing association, or a main contractor environment; backgrounds in the hotel, motor, or retail sectors are also welcome.
- Confidence using online data or booking systems is essential.
Culture & Expectations
Ours is a high-performance culture. High performance in this role is proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands, and keeping timely promises to our customers, agents and third parties. This is a culture where you’ll be giving and getting feedback from day one, because we think it’s the fastest way to learn and to build trust. We want to be challenged by you, too – we hate unnecessary hierarchy and “my way or the highway” has no place here.
Assistant Customer Experience Manager in London employer: Mount Anvil
At Mount Anvil, we pride ourselves on being an exceptional employer, offering a dynamic work environment where high performance is celebrated and every team member's contribution is valued. Located in Acton, just a short walk from the Elizabeth Line, our collaborative culture fosters growth and development, providing you with the opportunity to engage with various teams while ensuring our customers experience a seamless transition into their new homes. Join us and be part of a supportive team that thrives on clear communication and continuous feedback, making your role as Assistant Customer Experience Manager both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Mount Anvil on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Assistant Customer Experience Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Familiarise yourself with Mount Anvil’s projects and values, especially their focus on high performance and customer experience. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple priorities in past roles, especially in customer-facing positions. This will demonstrate that you can handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Mount Anvil team.
We think you need these skills to ace Assistant Customer Experience Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles, especially if you've worked in construction or housing. We want to see how your skills align with our high-performance culture!
Showcase Your Organisation Skills:Since this role is all about keeping things on track, give us examples of how you've managed multiple priorities in the past. We love seeing candidates who can juggle tasks while maintaining attention to detail!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Remember, we’re looking for someone who can reply to stakeholders promptly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mount Anvil
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Customer Experience Manager. Familiarise yourself with the end-to-end process of turning a unit into a home and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Organisational Skills
Since this role requires high levels of organisation, prepare examples from your past experiences where you successfully managed multiple priorities. Be specific about the tools or methods you used to keep everything on track, especially if you've worked with online data or booking systems.
✨Demonstrate Your Customer-Facing Experience
Highlight your customer-facing experience, particularly in environments like construction or housing associations. Share stories that illustrate your ability to handle pressure, communicate effectively, and maintain a calm demeanour while dealing with various stakeholders.
✨Embrace Feedback and Collaboration
This company values open communication and feedback, so be prepared to discuss how you’ve given and received feedback in previous roles. Show that you’re a team player who thrives in a collaborative environment and is eager to contribute to a high-performance culture.
