At a Glance
- Tasks: Ensure every home is ready for handover, coordinating with various teams.
- Company: Join a high-performance culture at Mount Anvil, a leader in residential development.
- Benefits: Gain valuable experience in a dynamic environment with a supportive team.
- Other info: Work close to Central London with excellent career growth opportunities.
- Why this job: Make customers' first day in their new home seamless and memorable.
- Qualifications: Organised, calm under pressure, with experience in property coordination.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for an organised, detail-orientated Customer Experience Manager on a 12-month FTC to join the business with super-high standards, making sure every Mount Anvil home is ready for handover, so our customers’ first day in their new home is seamless. You’ll be based on one of our existing schemes, The Royal Eden Docks, a Joint Venture with our partner Riverside, based in Custom House, Docklands. A short walk to the Elizabeth Line and a 10-minute train into Central London. You’ll join an already established team who have already delivered the multiple phases here and have a great network of teammates.
Responsibilities
- Coordinate the end-to-end process that turns a unit into a home, working closely with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track.
- Booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce.
- Reply to all stakeholders on the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design.
- Support the Customer Experience team as this major scheme reaches completion phases.
- Report into Laura (Head of Customer Experience) and join a team that values clear communication and the ability to manage multiple priorities with complete accuracy.
Requirements / Qualifications
- Calm under pressure; firm but fair with suppliers; respectful with customers; highly organised.
- Experience in residential development, ideally on a London high rise development.
- Experience coordinating end-to-end processes in property/housebuilding environments (as per responsibilities).
Culture
Ours is a high-performance culture. High performance in this role is proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.
Customer Experience Manager employer: Mount Anvil
At Mount Anvil, we pride ourselves on being an exceptional employer, offering a dynamic work environment where high performance is celebrated and supported. As a Customer Experience Manager at The Royal Eden Docks, you'll benefit from a collaborative culture that values clear communication and teamwork, alongside opportunities for professional growth within the thriving property development sector in Docklands, just a stone's throw from Central London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Mount Anvil on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their projects, especially The Royal Eden Docks. Show us that you know what makes their customer experience top-notch and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! Since clear communication is key in this role, consider doing mock interviews with friends or family to refine your responses and ensure you come across as calm and organised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in residential development and coordinating end-to-end processes, as these are key for us. Use specific examples that showcase your organisational skills and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about customer experience and how you can contribute to our high-performance culture. Be sure to mention your ability to manage multiple priorities and communicate clearly with stakeholders.
Showcase Relevant Experience:In both your CV and cover letter, don’t forget to showcase any relevant experience you have in property or housebuilding environments. We want to see how your background aligns with the responsibilities of the role, especially in coordinating with various teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mount Anvil
✨Know Your Stuff
Make sure you understand the ins and outs of customer experience management, especially in residential development. Brush up on your knowledge about the end-to-end process of turning a unit into a home, as this will show that you're serious about the role.
✨Showcase Your Organisation Skills
Since the job requires high levels of organisation, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you kept everything on track while maintaining attention to detail.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your interest in clear communication with stakeholders.
✨Stay Calm Under Pressure
The role demands a calm demeanour, especially when dealing with suppliers and customers. Think of scenarios where you handled pressure well and be prepared to share those stories. This will help convey that you can maintain composure in challenging situations.
