At a Glance
- Tasks: Coordinate the process of turning units into homes, ensuring seamless handovers for customers.
- Company: Join a high-performance team at Mount Anvil, known for delivering quality homes.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant location with excellent transport links to Central London.
- Why this job: Make a real difference in customers' lives by ensuring their new homes are perfect from day one.
- Qualifications: Experience in residential development and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for an organised, detail-orientated Customer Experience Manager on a 12-month FTC to join the business with super-high standards, making sure every Mount Anvil home is ready for handover, so our customers’ first day in their new home is seamless. You’ll be based on one of our existing schemes, The Royal Eden Docks, a Joint Venture with our partner Riverside, based in Custom House, Docklands. A short walk to the Elizabeth Line and a 10-minute train into Central London. You’ll join an already established team who have already delivered the multiple phases here and have a great network of teammates.
Responsibilities:
- Coordinate the end-to-end process that turns a unit into a home, working closely with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track.
- Booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce.
- Reply to all stakeholders on the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design.
- Support the Customer Experience team as this major scheme reaches completion phases.
- Report into Laura (Head of Customer Experience) and join a team that values clear communication and the ability to manage multiple priorities with complete accuracy.
Requirements / Qualifications:
- Calm under pressure; firm but fair with suppliers; respectful with customers; highly organised.
- Experience in residential development, ideally on a London high rise development.
- Experience coordinating end-to-end processes in property/housebuilding environments (as per responsibilities).
Culture:
Ours is a high-performance culture. High performance in this role is proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.
Customer Experience Manager employer: Mount Anvil
At Mount Anvil, we pride ourselves on being an exceptional employer, offering a dynamic work environment where high performance is celebrated and supported. As a Customer Experience Manager at The Royal Eden Docks, you'll be part of a collaborative team dedicated to ensuring seamless home handovers, with opportunities for professional growth and development in the heart of Docklands, just a short commute from Central London. Our commitment to excellence and clear communication fosters a culture where every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Mount Anvil on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their projects, especially The Royal Eden Docks. Show us that you know what makes their customer experience top-notch and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! Since this role is all about keeping stakeholders in the loop, we suggest doing mock interviews with friends to nail down your responses and showcase your organisational prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your organisational skills and any experience in residential development to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how you can contribute to making every Mount Anvil home ready for handover. Keep it engaging and personal!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-written and free of errors. We want to see that you can articulate your thoughts clearly and professionally, just like you would with our stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mount Anvil
✨Know Your Stuff
Make sure you understand the ins and outs of customer experience management, especially in residential development. Brush up on your knowledge about the end-to-end process of turning a unit into a home, as this will show that you're serious about the role.
✨Showcase Your Organisation Skills
Since the job requires high levels of organisation, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you kept everything on track while maintaining attention to detail.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Given the emphasis on clear communication in the role, think of scenarios where you effectively communicated with stakeholders and how it positively impacted the outcome.
✨Be Ready for Pressure
The role demands calmness under pressure, so prepare to discuss how you've handled stressful situations in the past. Share specific examples that highlight your ability to remain firm yet fair, especially when dealing with suppliers or customers.
