GP Receptionist/Patient Service Advisor in Northampton

Moulton Surgery has a vacancy for a 2 x part-time Patient Service Advisors.

We are ideally looking for someone to work around 20 hours per week. Please note that this could be at Moulton Surgery or our branch site at University of Northampton. Hours available are:

• Tuesday 8am - 6:30pm
• Friday 8am - 6:30pm
• This could be a full day with a 30 min lunch break or part day

We are looking for someone who can handle pressure, think on their feet within a busy and sometimes demanding environment. Customer Service is really important to us along with a can do attitude. It is essential that you are a friendly, flexible, self‑motivated and a hardworking individual.

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To adhere to the strictest confidentiality when handling medical records and other information pertaining to patients.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of reception, and clerical support to clinical staff and other members of the practice team.

Using online platform called Anima with Triage GP support

About us

Moulton Surgery is a NHS general practice that has been in existence for over 100 years. Our aim is to provide a traditional style of personal, accessible, family medical practice delivering high quality evidence based care in an environment that encourages innovation. We have a very strong team to provide this; 4 Partners, 3 SAL GP's, 1 ACP, 2 ANPs, 4 Practice Nurses, 1 HCA. A range of PCN ARRS staff to include Clinical Pharmacists, Pharmacy Technicians, Safeguarding Coordinator, Social Prescribers. Nursing Associate. We also have a complement of Administration, Reception and management team members.

We strongly believe in our values: Effective, Compassionate, Safe & Value all individuals.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Book appropriate appointments and arrange home visits for patients.

Preparation of paperwork and booking appointments for various Clinics.

• Maintaining a clean, tidy and welcoming environment in the front of house areas, including updating noticeboards and ensuring there are adequate stocks of up-to-date leaflets.
• Processing of incoming daily post, including scanning of correspondence onto patient notes.
• Accept and start the process of new patient registrations, Temporary Resident, Immediate and Necessary forms, including online services requests.
• Data collection and entry onto the clinical system (e.g. Change of address/name, smoking history, email addresses, mobile telephone numbers).
• Dealing with requests for private medical services, including processing of forms, advising patients of costs and arranging appointments. To include receiving and processing payments for private medical services, and issuing receipts.
• General office duties; preparation of care home visit documentation, Online triaging reviews; shredding, photocopying, emailing.
• Prepare the clinical rooms before surgery and ensure they are left clean and tidy after surgery (to include stocking as necessary).
• Open and close the surgery when required, adhering to processes.
• Provide cover where able for other members of the practice team on annual or sick leave as and when required.
• Help train other members of staff when necessary.
• Maintain a high level of confidentiality at all times.
• Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.
• Carry out general housekeeping in the reception area, including floor cleaning and wiping work surfaces and cupboards.
• Work in a professional manner at all times.
• Being proactive in suggesting and developing new initiatives to improve the reception area.
• Prioritising tasks and working under own initiative.
• Duties may be varied from time to time under the direction of the Practice Manager, dependant on current and evolving practice workload and staffing levels.

Qualifications

• Good standard of education (GCSE A-C in Maths and English)

Experience

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Experience in a customer facing environment
• Experience of working as a Receptionist within a GP Surgery
• Experience in handling confidential information and data.

Qualities/ Attributes

• Good telephone manner, even when under pressure
• Excellent interpersonal, verbal and written communication skills
• Clear and concise
• Enthusiastic, honest and reliable
• Ability to prioritise work to ensure deadlines are met
• Ability to resolve problems & work with colleagues to implement solutions
• Friendly and approachable
• Flexible
• Motivated & Hardworking
• Works well under pressure
• Good team player
• Ability to use own initiative
• Meticulous, tidy and methodical in your approach to working.
• Able to work as part of an integrated and multi-skilled team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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