IT Apprentice in Moulton

Responsibilities:

• To ensure the smooth operation of the College's IT networks.
• To provide a high-quality support service to Teaching and Support Staff, Students and other users of the College's IT networks.
• To provide support and ticket management via the IT helpdesk ticketing system.
• The installation and maintenance of a range of software and hardware.
• The identification of requirements for the continued development of the IT systems.
• Perform assigned duties and tasks associated with information security and the related policies.
• Represent IT Services in a positive manner across the college.

Specific Responsibilities:

• Using the helpdesk system provide support to all users, resolving issues quickly and efficiently.
• Identifying recurring issues, and their long-term solution.
• Install, maintain and configure IT Hardware, including PCs, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers.
• To install and maintain a range of software for use by staff, students and other College clients.
• Install and test new software as directed.
• Configure and test application and operating system deployments using the College's management tools.
• To undertake proactive maintenance and monitoring across the IT estate and networks.
• Proactively identify opportunities and methods to simplify and/or automate processes.
• Manage incoming helpdesk requests, assign priorities, and ensure SLAs are met.
• Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager.
• Communicate confidently and effectively with users at all levels.
• To identify and report recurring network/software issues/trends to the Network Services and Development Manager.
• To report potential and actual breaches of information security to the Network Services & Development Manager.
• To ensure that the documentation relating to IT in the College is maintained in good order.
• To customise standard software to meet specific internal requirements.
• To assist in the maintenance and sustainable development of resources and commercial activities.
• To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual.
• To promote and adhere to the College's Safeguarding Policies and Procedures.
• To promote and adhere to the College's Health & Safety Policies and Procedures.
• To manage student conduct in accordance with College policies.
• Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times.
• The active promotion of and commitment to best practice in equality, diversity & inclusion.
• Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College.
• Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post.
• This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation.
• To manage student conduct in accordance with College policies.
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy.
• Apply the appropriate tools and techniques to undertake fault finding and rectification.
• Apply Continuous Professional Development to support necessary business output and technical developments.
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.
• Manage and prioritise the allocated workload effectively making best use of time and resources.
• Complete documentation relevant to the task and elevate where appropriate.
• Install or undertake basic software upgrades, either physically or remotely.
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements.
• Provide remote/F2F support to resolve customer requirements.
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task.
• Identify and scope the best solution informed by the system data associated with the task.
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non-routine problems in line with procedures.
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux.
• Carry out routine maintenance across systems, ensuring organisational compliance at all times.
• Apply the necessary security, in line with access and/or encryption requirements.
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely.
• Test and evaluate network environments.
• Monitor performance and usage of a network.
• Deploy applications on a network.
• Set up storage and data access for staff.
• Apply necessary security measures, in line with access requirements to a network.
• Carry out routine maintenance across network systems, ensuring organisational compliance.
• Monitor network-related workloads including DNS and firewalls.
• Install or undertake basic upgrades, either physically or remotely.
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements.
• Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy.
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy.
• Apply the appropriate tools and techniques to undertake fault finding and rectification.
• Apply Continuous Professional Development to support necessary business output and technical developments.
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.
• Manage and prioritise the allocated workload effectively making best use of time and resources.
• Complete documentation relevant to the task and elevate where appropriate.
• Install or undertake basic software upgrades, either physically or remotely.
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements.
• Provide remote/F2F support to resolve customer requirements.
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task.

Training schedule:

On the apprentice's successful completion of the End-Point Assessment (EPA), the apprentice will receive the following: Level 3 Information Communication Technician Apprenticeship Certification. This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration. The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer. When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module. Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.

Core Benefits:

• Local Government Pension Scheme.
• Health Cash Plan (subject to conditions).
• 33 days holiday (inc bank/public holidays).
• 10% discount on College courses.
• On-site Gym.
• Free on-site parking.
• Subsidised catering.

We are a specialist land-based college with more than one hundred years' experience in training young people and adults in skills associated with the natural, built and recreational environment. We are committed to working closely with employers to ensure that the curriculum we deliver is relevant to their current and future needs. Whether you are a school leaver, returning to college after a break, looking for professional development or wanting to combine study with work, you'll find the perfect course at Moulton. We hope that you discover what makes Moulton so special by exploring our website but please get in touch if you have any questions about the College.