At a Glance
- Tasks: Assist customers with queries and manage service bookings in a dynamic environment.
- Company: Join Motus Commercials, the largest DAF Trucks Dealer Group in Europe.
- Benefits: Enjoy 23 days holiday, employee discounts, and progression opportunities.
- Other info: Flexible hours and a supportive workplace culture await you.
- Why this job: Be part of a team that values your growth and well-being.
- Qualifications: Strong customer service skills and IT literacy are essential.
The predicted salary is between 27040 - 29120 £ per year.
Service Advisor wanted at Motus Commercials, the largest DAF Trucks Dealer Group in Europe and largest independent commercial vehicle dealer group in the UK. Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials want to be a part of your future.
Location: Nottingham
Hours: Week 1 - Monday to Friday 8.30am - 18.00pm; Week 2 - Monday to Friday 7.30am - 17.00pm; 1 in 2 Saturdays
Salary: Up to £31.5K
What’s in it for you:
- 23 days holiday rising to 25
- Discounted medical insurance
- Employee discounts
- Progression opportunities
- Onsite Mental Health First Aiders
- Vehicle purchase discounts
- Plus many more extensive company benefits!
What are we looking for:
- High level customer service skills
- IT literacy
- Brilliant levels of communication written and verbal
- Motor trade experience an advantage
- Enthusiastic, team player, flexible
What will you be doing:
- Dealing with customer queries
- Manage Service/MOT bookings
- Liaising with the workshop/customers on the status of vehicles
So if you’re looking to work for a company who believes its colleagues truly are its most important asset, who promotes a fully inclusive talent dominated workplace then apply today via our careers page.
Service Advisor in Nottingham employer: Motus Commercials
Motus Commercials is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Located in Frome, our late-shift HGV Technicians benefit from competitive pay, extensive training opportunities, and a range of perks including discounted medical insurance and generous holiday allowances, making it a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motus Commercials. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motus Commercials before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motus Commercials:Your cover letter is your chance to shine! Tell us why you want to work at Motus Commercials specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motus Commercials!
How to prepare for a job interview at Motus Commercials
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
