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- Tasks: Provide exceptional customer service and handle queries via various communication methods.
- Company: Motus Commercials is a friendly, inclusive workplace dedicated to exceptional service and employee wellbeing.
- Benefits: Enjoy 23-25 days holiday, pension scheme, BUPA medical insurance, and employee discounts.
- Why this job: Join a passionate team, develop your skills, and make a difference in a supportive environment.
- Qualifications: High level of customer service skills and excellent communication abilities required.
- Other info: We encourage all candidates to apply, regardless of meeting 100% of the criteria.
The predicted salary is between 28800 - 43200 £ per year.
Motus Commercials located in Worcester is on the lookout for a dedicated Customer Service Advisor to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
•Holiday allowance of 23 days plus bank holidays rising to 25 days
•A pension that pays through salary sacrifice
•BUPA medical insurance discounted scheme
•Life assurance 2 x salary
•Employee discounts with the Network Benefits
•Employee assistance programme
•Seminars providing education on mental, physical and financial wellbeing
•Being Brilliant Awards
•Engagement & Charity Events
Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.
Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fullyinclusive talent dominated workplace and you could be just who we are looking for.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
As a Customer Service Advisor at Motus Commercialsin Worcester we will be looking for you to be able to demonstrate:
•High level of customer service skills
•Brilliant levels of communication written and verbal
Main duties for our Customer Service Advisor are:
1.Providing exceptional customer service
2.Utilising various forms of communication for example in person, phone, or email to best handle the customer
3.Dealing with customer queries from acceptance to resolution
4.Exceeding customer expectations by ensuring you are part of a Brilliant Team which provides a quality service to all customers.
5.To embrace all opportunities of learning and developing alongside some of our Brilliant Customer Service Advisors.
6.Maximise opportunities for labour and parts sales whilst offering customer good value for money
7.Promote and upsell vehicle service and maintenance contracts
8.Attend manufacture and dealer training courses to develop and grow skill sets
9.To enjoy your time as a Brilliant Colleague within Motus Commercials.
Together We Make a Differenceand it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS WOR to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.
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Customer Service Advisor employer: Motus Commercials
Contact Detail:
Motus Commercials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Motus Commercials' values and mission. Understanding their commitment to exceptional customer service and inclusivity will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you exceeded customer expectations, as this will demonstrate your capability to thrive in the role of Customer Service Advisor.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires high levels of communication, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Mention any relevant training or courses you've taken, and express your eagerness to attend manufacturer and dealer training courses, which is a key aspect of the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed customer expectations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided exceptional customer service in the past and how you can contribute to the 'Brilliant Team' at Motus Commercials.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Motus Commercials
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Prepare specific examples of how you've handled difficult situations or exceeded customer expectations, as this will demonstrate your ability to provide exceptional service.
✨Communicate Clearly and Confidently
Since the role requires brilliant communication skills, practice articulating your thoughts clearly. During the interview, maintain eye contact and use a friendly tone to convey your enthusiasm for the position.
✨Research Motus Commercials
Familiarise yourself with Motus Commercials' values and mission. Understanding their commitment to inclusivity and customer satisfaction will allow you to align your answers with their company culture during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, training opportunities, or company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
