At a Glance
- Tasks: Manage commercial insurance accounts and provide top-notch customer service from the comfort of your home.
- Company: Join Motts Insurance, a leading independent broker with a strong local presence in Wales.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team that values integrity and long-term client relationships.
- Why this job: Make a real impact by helping clients secure their assets and livelihoods while working remotely.
- Qualifications: Experience in insurance, strong communication skills, and familiarity with Acturis software are essential.
The predicted salary is between 30000 - 40000 £ per year.
Motts Insurance is one of Wales’ leading independent insurance brokers, established in 1966 and serving thousands of clients across the UK. With a strong local presence and offices in Penarth, the company offers tailored insurance solutions that protect clients’ assets, revenues, people, and lifestyles. Motts Insurance works with all major UK insurance companies and continually explores new markets to provide a wide range of competitive, market-leading products. The organization combines deep technical expertise across multiple insurance disciplines with a client-first culture built on integrity, openness, and long-term relationships. Team members join a business that values professional excellence, independent advice, and service that is closely aligned with clients’ needs.
This is a full-time, remote working from home, Insurance Account Handler. Our office is based in Penarth just outside of Cardiff. With flexible working hours and support from our Penarth based office this is a fantastic opportunity to work from home for a well established commercial insurance broker.
The successful Insurance Account Handler will be experienced with Acturis insurance software and manage a portfolio of commercial clients, handling day-to-day queries, policy adjustments, documentation, and mid-term changes. Responsibilities include:
- Preparing and processing renewals
- Obtaining and comparing quotations
- Liaising with insurers to secure suitable cover and competitive terms
- Providing proactive customer service
- Responding promptly to client enquiries
- Maintaining accurate records in line with regulatory and internal compliance requirements
- Collaborating closely with account managers and brokers
- Supporting new business activity
- Helping identify opportunities to improve cover, efficiency, and client satisfaction
Qualifications:
- Strong client-facing skills across Customer Service and Account Management, with the ability to build trust and maintain long-term relationships.
- Practical experience in Insurance and Insurance Brokerage, ideally within a broker or intermediary environment.
- Proven ability to manage Renewals, including gathering information, negotiating terms, and presenting clear recommendations to clients.
- Good written and verbal communication skills, with attention to detail and accuracy in documentation and record keeping.
- Organizational and time-management skills, with the ability to prioritize workloads and handle multiple client accounts simultaneously.
- Comfortable using Acturis insurance software and Microsoft Office.
- Understanding of FCA or relevant regulatory requirements, or willingness to learn and adhere to regulatory standards.
- CII qualifications (or progress toward them) and prior experience in UK general insurance are highly beneficial.
Remote Commercial Insurance Account Handler in Penarth employer: Motts Insurance
Motts Insurance is an exceptional employer, offering a supportive and flexible work environment for its Remote Commercial Insurance Account Handler role. With a strong emphasis on professional development and a client-first culture, employees benefit from tailored training opportunities and the chance to work closely with experienced professionals in the insurance industry. Located in Penarth, just outside Cardiff, the company fosters a collaborative atmosphere that values integrity and long-term relationships, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Commercial Insurance Account Handler in Penarth
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Motts Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Motts Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Remote Commercial Insurance Account Handler in Penarth
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Motts Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Motts Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Motts Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Motts Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Motts Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Motts Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
