At a Glance
- Tasks: Manage IT business applications and deliver top-notch customer support.
- Company: Global engineering firm based in Newcastle with a focus on innovation.
- Benefits: Financial wellbeing perks, personal development opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a dynamic team and enhance your skills in ERP systems like Deltek Maconomy.
- Qualifications: Degree in IT and experience with ERP systems required.
The predicted salary is between 30000 - 40000 £ per year.
A global engineering firm in Newcastle seeks an IT Support Analyst to manage the operations of IT business applications. Responsibilities include delivering customer support, resolving complex issues, and maintaining service quality while ensuring compliance with company standards.
The ideal candidate will have a degree in IT and experience in ERP systems, particularly Deltek Maconomy, along with excellent communication skills.
The position offers a range of benefits aimed at promoting financial wellbeing and personal development.
ERP & ITSM Analyst, Business Applications (Deltek) in Newcastle upon Tyne employer: Mott MacDonald
Join a leading global engineering firm in Newcastle, where we prioritise employee growth and wellbeing. Our supportive work culture fosters collaboration and innovation, offering comprehensive benefits that enhance financial security and personal development. As an ERP & ITSM Analyst, you'll have the opportunity to work with cutting-edge technology while contributing to meaningful projects in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land ERP & ITSM Analyst, Business Applications (Deltek) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ERP knowledge, especially Deltek Maconomy. We want to show that we’re not just familiar with the systems but can also solve real-world problems.
✨Tip Number 3
Practice our communication skills! Since this role involves delivering customer support, let’s role-play common scenarios to ensure we can articulate our thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the position.
We think you need these skills to ace ERP & ITSM Analyst, Business Applications (Deltek) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP systems, especially Deltek Maconomy. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mott MacDonald
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Deltek Maconomy. Be prepared to discuss your previous experiences with these systems and how you've used them to solve complex issues in the past.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical stakeholders.
✨Understand the Company Culture
Research the global engineering firm and understand its values and culture. Tailor your responses to show how you align with their standards and how you can contribute to maintaining service quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've delivered customer support or resolved IT issues, highlighting your approach and the outcomes.
