At a Glance
- Tasks: Lead a team to deliver top-notch IT support and ensure operational excellence.
- Company: Join Mott MacDonald, a forward-thinking company focused on innovation and customer service.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for growth and impact.
- Why this job: Make a real difference by mentoring others and enhancing IT service quality.
- Qualifications: Proven leadership experience in corporate IT and strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
Mott Mac Donald is seeking a Desktop Services Team Lead to steer the 2nd line IT Support Service and guide a small team.
You will focus on delivering high levels of customer service while ensuring policy alignment and operational excellence.
You will mentor the Desktop Services Analyst, coordinate incidents, and work with IT Operations Centre Management to maintain service quality across the desk.
Prior leadership in a corporate IT environment is essential.
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Desktop Services Team Lead - IT Operations & People in Newcastle upon Tyne employer: Mott MacDonald
At Mott MacDonald, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we provide ample opportunities for growth within the energy sector, particularly in high-voltage transmission systems. Our UK-wide presence allows for diverse project experiences, making it an exciting place to contribute to the global energy transition while working alongside industry experts.
