IT Manager - Security Operations

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve.

About the business unit: Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

Overview of the role: Working closely with the IT Operations Centre Management, the Security Operations Manager will oversee the day-to-day operation of the 2nd/3rd line IT Support Service for security related items. This role will be based in one of our Global IT Operations Centres based in either Chennai or Newcastle. The Security Operations Manager will play a pivotal role in ensuring that our Security employees are fully focused on ensuring that security threats are managed and prevented to ensure the integrity of the Mott MacDonald IT estate. They are also to maintain high levels of customer service while adhering to Mott MacDonald’s policies and procedures.

Key duties and responsibilities include:

• Security Operations Management: Manage and monitor operational security activities covering OLAs, SLTs in line with our KPI’s.
• Security Policies and Procedures: Establish and enforce security protocols, policies, and procedures to protect lives and property.
• Emergency Response: Educate employees on emergency response actions and ensure safety regulations are followed.
• Incident Management: Knowledge of ITIL methodology. Proficient in handling incidents, prioritising tasks, and resolving issues promptly.
• Incident Assessment: Assess incidents to formulate strategies that prevent future occurrences. Review and collate incident analysis and service review activities to feed into service improvement initiatives and identify continual service improvements.
• Breach Prevention: Offer recommendations to prevent future security breaches and to improve the security of the Mott MacDonald IT estate.
• Leadership and Team Management: Manage a team of security analysts, assign tasks, and ensure productivity.
• Motivational Skills: Inspire and guide team members to achieve goals and maintain a positive, collaborative work environment.
• Customer Service: Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication within the agreed SLA’s.

Experience required:

• Experience managing people and high-performing teams.
• Knowledge of basic IT Security threats and principles (Malware, Phishing, Vulnerabilities).
• Knowledge of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM, etc).
• Experience in handling issues related to permissions, security, access, active directory.
• Experience of handling security incidents related to Microsoft cloud and Windows operating system environments.
• Excellent verbal and written skills.
• Graduate or equivalent qualification in IT related discipline.
• Knowledge of ITIL Service Management best practices.
• Experience of using Service Now or Remedy (or equivalent).
• Experience of working in a global organisation.

Personal attributes:

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion: We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility: We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us and we will talk to you about how we can support you.

We offer some fantastic benefits including:

• Financial wellbeing: We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Employee Ownership: Our employee ownership model means no external investors, just us, creating a culture of shared success.
• Health and wellbeing: Private medical insurance for all UK colleagues. Health cash plan to support you with everyday health costs and treatments.
• Lifestyle: A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• Enhanced family and carers leave: Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Learning and development: Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.