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- Tasks: Lead 2nd line IT support and manage key operational activities.
- Company: Leading engineering and consulting firm in Newcastle upon Tyne.
- Benefits: 33 days annual leave, hybrid working, and a focus on employee wellbeing.
- Why this job: Join a dynamic team and enhance customer service in a supportive environment.
- Qualifications: Knowledge of ITIL best practices and strong problem-solving skills.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 40000 - 50000 £ per year.
A leading engineering and consulting company in Newcastle upon Tyne is seeking a Desktop Services Team Lead to oversee 2nd line IT Support operations. The candidate will manage key operational activities while ensuring high levels of customer service.
Essential qualifications include:
- Knowledge of ITIL best practices
- Strong problem-solving skills
This role offers a hybrid working policy along with extensive benefits, including a minimum of 33 days annual leave and a commitment to employee wellbeing.
Desktop Services Team Lead - Hybrid IT and Service Delivery employer: Mott MacDonald
Contact Detail:
Mott MacDonald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Services Team Lead - Hybrid IT and Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions, especially those related to ITIL best practices and problem-solving scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Services Team Lead - Hybrid IT and Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support and any relevant ITIL knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Services Team Lead position. Share specific examples of how you've delivered excellent customer service in past roles.
Showcase Your Leadership Skills: As a team lead, we need someone who can inspire and manage a team effectively. Highlight any previous leadership experiences or projects where you’ve taken charge and driven results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Mott MacDonald
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL best practices before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing 2nd line IT support operations.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of challenging situations you've faced and how you resolved them. This will demonstrate your strong problem-solving skills and ability to maintain high levels of customer service.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to employee wellbeing. Be prepared to discuss how you align with these values and how you can contribute to a positive work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you, especially in a hybrid working setup.