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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage cloud-based services.
- Company: Motorway is the UK's fastest-growing used car marketplace, valued at over $1 billion.
- Benefits: Enjoy a competitive salary, learning budget, health insurance, and cycle-to-work scheme.
- Why this job: Join a dynamic team in a modern cloud-first environment with exciting growth opportunities.
- Qualifications: Experience in senior IT support roles and familiarity with SaaS tools and device management.
- Other info: Embrace a culture of inclusion and equality, welcoming diverse backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About Us
Motorway is the UK\’s fastest-growing used car marketplace – our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.
Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across several locations locations.
Motorway is now valued at over $1 billion and is backed by some of the world\’s leading technology investors, having raised £143 million in Series C funding.
The Role
We are seeking an ambitious Senior IT Support Engineer to join our team in Brighton. You will be working alongside the existing support team to help deliver an exceptional service to our Motorway colleagues based across multiple office locations. Motorway is a rapidly growing business and we\’re planning on making some significant changes to our SaaS technology stack with how we support and manage our users. This is an exciting opportunity to work in a modern cloud-first environment where you\’ll be utilising the latest technologies and tools.
Your responsibilities will include:
- Providing IT Support to Motorway staff and contractors to help troubleshoot and resolve technical issues across our services estate
- Develop our backend IT management and administration platforms to help reduce ongoing support and ensure these tools meet our requirements as the business scales
- Optimising our device management platforms and product technical guidance on best practices enabling the team to proactively manage our hardware estate.
- Scale-out our monitoring platform, building out the necessary configurations to identify issues across our Infrastructure and services.
- Taking ownership of your own IT projects and working closely with other team members on delivery
- Mentor and assist other engineers in the team, acting as a path of escalation for complex and challenging issues
- Identify and Implement automations that will streamline the workflows of the IT & operational teams
- Play a key role in increasing Motorway\’s security posture. You\’ll be involved in identifying and implementing technical changes to eliminate security risks. You will also be delivering and maintaining security tooling such as anti-virus, web filtering, DLP and conditional access policies.
Requirements
- Previous experience working in an enterprise scale environment working in a senior support or sys admin position.
- Experience administering productivity suites & SaaS tooling such as Microsoft Office 365, Google Workspace and SSO platforms.
- Extensive experience with device management platforms such as Intune, SCCM, JAMF or similar
- Comfortable with solving complex problems, both technical and non-technical, to meet desired outcomes
- Enjoy providing support and mentoring to colleagues on a range of issues and projects
- Experience working with and maintaining cloud based directory services
- Experience implementing IT security and access controls desirable
- Networking and wireless administration experience
- Analytical problem solving skills with an attention to detail
- Enjoy being challenged outside your comfort zone in a fast paced environment
Benefits
At Motorway, we believe in rewarding you with more than just a pay cheque. That\’s why we\’ve created a benefits package to help you do your best work and support your development.
From benefits that help look after your health, to a personalised learning budget, cycle-to-work scheme and enhanced parental leave, we\’ve got you covered:
- A competitive salary
- Annual learning budget – you can choose how you like to learn and find the best learning experiences to support your progression.
- BUPA health insurance
- Discounted dental through BUPA
- Discounted gym membership through BUPA
- On-Hand volunteering membership + volunteering day
- Pension scheme
- Motorway car leasing scheme – lease a zero-emissions electric vehicle at a significant discount
- Enhanced maternity/paternity leave
- Top spec M1 MacBook Pro and accessories
- Regular social events
- Cycle to work scheme
Job Deadline – 31/06/23
#LI-Hybrid
INDMOT
Equal Opportunities Statement
Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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Senior IT Services Engineer employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Services Engineer
✨Tip Number 1
Familiarise yourself with the latest SaaS technologies and tools that Motorway uses. Being knowledgeable about platforms like Microsoft Office 365 and Google Workspace will give you an edge during discussions with the hiring team.
✨Tip Number 2
Showcase your experience in mentoring and supporting colleagues. Prepare examples of how you've helped others solve complex technical issues, as this aligns with the role's responsibilities and demonstrates your leadership skills.
✨Tip Number 3
Highlight any experience you have with IT security and access controls. Given the emphasis on increasing Motorway's security posture, being able to discuss your past contributions in this area will be crucial.
✨Tip Number 4
Prepare to discuss your problem-solving approach in a fast-paced environment. Motorway values analytical skills, so think of specific instances where you've successfully navigated challenges and how you can apply those experiences to their team.
We think you need these skills to ace Senior IT Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and systems administration. Focus on your previous roles, especially those involving enterprise-scale environments, and emphasise your familiarity with SaaS tools and device management platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Motorway. Mention specific projects or experiences that demonstrate your problem-solving skills and ability to mentor others, as these are key aspects of the position.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with Microsoft Office 365, Google Workspace, and cloud-based directory services. Use examples to illustrate how you've successfully implemented IT security measures in past roles.
Highlight Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. The role involves mentoring and supporting colleagues, so showcasing your ability to work collaboratively will strengthen your application.
How to prepare for a job interview at Motorway
✨Showcase Your Technical Expertise
As a Senior IT Services Engineer, it's crucial to demonstrate your extensive knowledge of enterprise-scale environments. Be prepared to discuss your experience with productivity suites like Microsoft Office 365 and device management platforms such as Intune or SCCM.
✨Highlight Problem-Solving Skills
Motorway values analytical problem-solving abilities. During the interview, share specific examples of complex technical issues you've resolved in the past, detailing your thought process and the outcomes.
✨Emphasise Mentoring Experience
Since mentoring is part of the role, be ready to talk about your experience in supporting and guiding colleagues. Share instances where you helped others overcome challenges or improve their skills.
✨Discuss Security Awareness
With a focus on increasing security posture, it's important to convey your understanding of IT security measures. Discuss any relevant experience you have with implementing access controls and maintaining security tools.
