Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for enterprise lease customers, guiding them through vehicle returns and inspections.
- Company: Join Motorway, the UK's fastest-growing used car marketplace, transforming the industry since 2017.
- Benefits: Earn ÂŁ26,000 plus commission, enjoy flexible work, and access great perks like free snacks and social events.
- Other info: Enjoy personal development support, stock options, and generous parental benefits.
- Why this job: Make a real impact in a fast-paced environment while helping customers feel supported and informed.
- Qualifications: Confident communicator with strong organisational skills and a knack for managing multiple tasks.
The predicted salary is between 26000 - 26000 ÂŁ per year.
Motorway is the UK’s fastest-growing used car marketplace – our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award‑winning, technology‑led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast‑growing scale‑up at a crucial phase of growth and help change an industry for the better.
About The Team
At Motorway, we’re transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this new, high‑growth change! As the main point of contact for enterprise lease customers, we’re not just handling calls and emails – we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process. From helping customers complete inspections to coordinating collections and liaising with dealers, our team ensures that vehicles are profiled, sold, inspected and collected. We play a crucial role in making sure our enterprise partners and lease customers feel supported, informed and confident in every interaction. Our structured approach and attention to detail help drive operational excellence, improve customer satisfaction and support Motorway’s growth within the lease vehicle market. Joining the team means being part of an ambitious new chapter for Motorway.
What You’ll Be Doing
- Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound), email and WhatsApp, guiding them through their vehicle return and inspection process.
- Follow a Structured Call Flow: Conduct scripted customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
- Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
- Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner.
- Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded.
- Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post‑sale support and invoice creation ensuring accurate handover.
- Handle Damage + Post‑sale queries: Generate and share damage reports, support customer questions and assist with post‑sale updates.
- Dealer Renegotiations: Communicate directly with dealers post‑sale to handle renegotiation requests, assess new damage or grading changes, apply agreed pricing matrix and resolve outcomes within defined threshold – escalating where required.
- Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards.
- Collaborate Cross‑Functionally: Work closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined‑up customer experience.
- Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes.
About You
You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp. You’re calm, professional and clear when handling structured processes or sensitive conversations. You’re highly organised and comfortable managing multiple workflows across systems and trackers. You’re a quick learner who applies guidelines confidently and knows when to elevate. You enjoy working collaboratively in a fast‑based operational environment.
We offer a fantastic range of benefits to help you thrive:
- £26,000 annual salary plus performance‑based commission.
- Great work‑life balance with standard shifts from 8:45 am to 5:30 pm.
- Sea‑fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going.
- Flexibility to work from home 1 day per week.
- Stock options so you can share in Motorway’s growth and future success.
- Pension scheme to plan for your future with our provider NEST.
- Strong commitment to your personal development including budget for books, courses, conferences, etc.
- Opt‑in comprehensive health insurance through BUPA including dental care and fitness discounts.
- Cycle‑to‑work scheme – save big on a new bike and accessories.
- One paid volunteering day a year.
- Generous parental benefits including 6 months full‑paid maternity leave, 4 weeks paternity leave and workplace nursery scheme.
… and much more!
Sales Operations Coordinator employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research Motorway's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, being clear and confident on calls is key. Role-play with a friend or use our resources to get comfortable with structured call flows.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage multiple workflows and keep track of details. Use examples from past experiences to demonstrate your ability to stay on top of things in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Operations Coordinator role. Highlight your relevant experience and skills that match what we're looking for, especially in customer communication and operational processes.
Showcase Your Communication Skills: Since you'll be the main point of contact for our enterprise lease customers, it's crucial to demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences where you've successfully handled customer interactions.
Be Detail-Oriented: We love candidates who pay attention to detail! When filling out your application, ensure all information is accurate and well-organised. This reflects the operational excellence we strive for at Motorway.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Motorway.
How to prepare for a job interview at Motorway
✨Know the Company Inside Out
Before your interview, make sure you research Motorway thoroughly. Understand their mission, values, and how they operate in the used car marketplace. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Master the Call Flow
Since the role involves structured calls with customers, practice the call flow you'll be using. Familiarise yourself with the key points to cover, such as verifying identity and explaining inspection outcomes. This will help you sound confident and professional during the interview.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple workflows and keep systems up to date. Prepare examples from your past experiences where you successfully juggled various tasks while maintaining accuracy. This is crucial for the Sales Operations Coordinator role.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role, such as handling sensitive conversations or managing post-sale queries. Be ready to discuss how you would approach these situations, demonstrating your calmness and professionalism under pressure.