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For Companies At a Glance
- Tasks: Resolve payment issues and manage the payment process efficiently.
- Company: Motorway is the UK's fastest-growing used car marketplace, valued at over £1 billion.
- Benefits: Enjoy flexible hours, accommodating family commitments, and a collaborative team environment.
- Why this job: Make a real impact in a fast-paced role while helping others with their payment needs.
- Qualifications: Passion for customer service, excellent communication skills, and attention to detail required.
- Other info: Part-time role with core hours from 10:00 AM to 2:30 PM, Monday to Friday.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across 4 locations. We are now valued at over £1 billion and are backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the team
Hi, I’m Jon Gould, I lead the Payments team here at Motorway. We’re the engine that keeps Motorway’s financial wheels turning smoothly, ensuring every transaction is secure, accurate, and efficient. We work closely with sellers, buyers, and financial institutions to provide exceptional service and support Motorway’s continued growth. We’re a collaborative, data-driven team who are passionate about what we do. If you’re looking to make a real impact in a fast-paced and rewarding environment, this is the team for you!
About the role
Seeking a part-time role that fits your lifestyle? At Motorway, we recognise that individuals have diverse needs and commitments. This Payment Operations Specialist position offers the flexibility you need with core hours from 10:00 AM to 2:30 PM, Monday to Friday. Whether you’re a student, pursuing further education, have other commitments, or simply prefer part-time work, we encourage you to apply!
In this role, you will:
- Resolve payment issues efficiently for both dealers and sellers.
- Oversee the entire payment process, ensuring accuracy, security, and timely completion.
- Manage the payment support ticketing queue, responding to inquiries promptly and professionally.
- Complete work orders, approve payments, and track transactions to ensure operational efficiency.
- Contribute to the administration of payment capabilities, upholding security and compliance standards.
- Generate reports on the payment journey and processes to support data-driven decisions.
About you
- You have a passion for customer service and a genuine desire to help others.
- You possess excellent communication skills (phone, email, chat) and a proactive, positive approach to customer interactions.
- You have meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
- You demonstrate strong problem-solving skills and the ability to think on your feet.
- You are a team player with a collaborative approach and a passion for finding new and better ways to solve customer problems.
- You are adaptable and comfortable working in a fast-paced, changing environment.
You could be a great fit if
- You thrive in a fast-paced environment and enjoy the challenge of resolving complex customer issues, particularly those related to payments or online transactions.
- You have experience working with various payment systems and understand the intricacies of payment processing, reconciliation, and risk management.
- You are a natural communicator with a knack for building rapport with people from all walks of life, especially when explaining complex financial information clearly and empathetically.
Shift schedule
The core hours for this role are Monday - Friday 10:00 AM - 2:30 PM.
Flexibility for families and caregivers
We understand that life outside of work can require flexibility. We are happy to offer accommodations within reason for those with family or caregiving responsibilities, such as school pickups and holidays. Please feel free to discuss your specific needs during the interview process.
Our interview process
- Intro Call - 30 minutes
- Onsite Interview - 60 minutes
You can expect to hear back from us within a week of each interview stage. You’ll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
Payment Operations Specialist (Part-Time/Flexible Hours) employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Specialist (Part-Time/Flexible Hours)
✨Tip Number 1
Familiarise yourself with the payment systems and processes that Motorway uses. Understanding the intricacies of payment processing, reconciliation, and risk management will give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've resolved complex issues in the past. Be ready to discuss specific situations where your communication and problem-solving abilities made a difference.
✨Tip Number 3
Highlight your adaptability and experience in fast-paced environments. Share instances where you've successfully managed multiple tasks or adapted to changes quickly, as this role requires flexibility and efficiency.
✨Tip Number 4
Prepare thoughtful questions about the Payments team and their processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success at Motorway.
We think you need these skills to ace Payment Operations Specialist (Part-Time/Flexible Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Payment Operations Specialist at Motorway. Highlight your relevant experience in payment processing and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your attention to detail, problem-solving abilities, and any experience with payment systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Motorway
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Payment Operations Specialist. Familiarise yourself with payment processing, reconciliation, and customer service aspects, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to demonstrate your ability to explain complex information clearly and empathetically.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've successfully resolved issues, particularly related to payments or customer service. Be prepared to discuss your thought process and the steps you took to find solutions.
✨Emphasise Flexibility and Adaptability
Highlight your ability to adapt to changing environments and your willingness to work flexible hours. This is especially important for a part-time role at Motorway, so be ready to discuss how you manage your time effectively.
