At a Glance
- Tasks: Lead the IT team, providing support and enhancing systems for a productive workplace.
- Company: Join Motorway, the UK's largest online car-selling platform, backed by top tech investors.
- Benefits: Enjoy competitive salary, equity scheme, 25 days holiday, and wellness perks.
- Other info: Dynamic Brighton office with great career growth and a supportive team culture.
- Why this job: Make a real impact in a fast-growing scale-up and redefine the car-selling experience.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 45000 - 55000 £ per year.
About Motorway Motorway is the UK's largest online car-selling platform.
We connect private sellers directly with over 8,000 dealers nationwide.
Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships.
Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car.
Motorway is backed by some of the world’s leading technology investors, having raised 143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role: As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy.
In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects.
We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.
Key
Responsibilities: Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
Take initiative to continuously explore, learn, and develop your technical skills and experience.
Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.
Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.
Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions
Requirements:3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both mac OS and Windows in a business environment.
A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master: Identity & Device
Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA).
A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements Networking knowledge advantageous but not essential BENEFITSWe've got your back, in life's biggest moments and the everyday ones too.
Competitive salary Equity scheme - we all share in Motorway’s success25 days holiday Sea-front office with bi-weekly massages and free snacks Private medical insurance via BUPALife assurance Pension scheme (we contribute 5%)Enhanced family leave (e. g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance Programme EV leasing scheme Cycle to work scheme Nursery salary sacrifice scheme1 paid volunteering day a year Location Brighton Employment Type Full time Location Type On-site Department Operations
IT Team Leader employer: Motorway
Motorway is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that fosters collaboration and personal growth. With a competitive starting salary and commission structure, employees are encouraged to excel in their roles while enjoying numerous opportunities for advancement. The supportive environment and focus on building strong relationships make Motorway a rewarding place to work for those passionate about car sales.
