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- Tasks: Provide friendly IT support and manage the full employee IT lifecycle.
- Company: Join Motorway, the UK's fastest-growing used car marketplace.
- Benefits: Enjoy competitive salary, health insurance, hybrid working, and more.
- Why this job: Make a real impact while enhancing your tech skills in a dynamic environment.
- Qualifications: 1-2 years of IT support experience with strong troubleshooting skills.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We’re not just building a platform; we’re changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we’re on a mission to transform the used car market.
As an IT Support Engineer, you’ll be the friendly and knowledgeable face of IT, providing the essential support that keeps our workforce productive and happy. In our modern, cloud‑first environment, you won’t just be closing tickets; you’ll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We’re looking for a proactive problem‑solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.
Key Responsibilities:- Provide friendly and effective technical support to the entire team, ensuring colleagues feel well‑cared for through clear, proactive communication.
- Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
- Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
- Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long‑term IT projects.
- Take initiative to continuously explore, learn, and develop your technical skills and experience.
- 1‑2 years of hands‑on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
- A natural ability to troubleshoot and problem‑solve, taking full ownership of issues from the moment they’re reported to their resolution.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
- Experience working within a modern, cloud‑first tech stack, including exposure to or a strong desire to master: Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
- Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.
- A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
- A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements.
- A competitive salary
- BUPA health insurance
- Discounted gym membership through BUPA
- OnHand volunteering membership and one paid volunteering day per year
- Hybrid working
- Pension scheme
- Motorway car leasing scheme - lease a zero‑emissions electric vehicle at a significant discount
- Enhanced parental leave - We offer enhanced maternity pay (26 weeks of full pay) and enhanced paternity pay (4 weeks of full pay) to eligible employees.
- Workplace nursery scheme
- Regular social events
- Cycle to work scheme
We are committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where people can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
IT Support Engineer employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Motorway's mission, values, and recent achievements. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to share examples of how you've solved problems in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Motorway.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who fits in with our friendly team.
Tailor Your Application: Make sure to tailor your application specifically for the IT Support Engineer role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Motorway!
How to prepare for a job interview at Motorway
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows systems, as well as any cloud-based tools mentioned in the job description. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your proactive problem-solving abilities and ownership of tasks.
✨Communicate Clearly and Confidently
Since you'll be the friendly face of IT, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you can communicate effectively with colleagues at all levels, showcasing your exceptional interpersonal skills.
✨Be Ready to Suggest Improvements
Motorway is looking for someone who can contribute to enhancing their IT systems. Come prepared with ideas or suggestions for improvements based on your previous experiences. This shows that you're not just a support engineer but also a forward-thinking team player.