At a Glance
- Tasks: Manage the end-to-end sales process for enterprise lease customers and dealers.
- Company: Join Motorway, the UK's largest online car-selling platform, transforming the automotive industry.
- Benefits: Enjoy a competitive salary, equity scheme, 33 days holiday, and private medical insurance.
- Other info: Work in a vibrant sea-front office with free snacks and bi-weekly massages.
- Why this job: Be part of a fast-growing team reshaping an industry and making a real impact.
- Qualifications: Strong communication skills and ability to manage multiple workflows in a fast-paced environment.
The predicted salary is between 29700 - 36300 £ per year.
About Motorway
Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised 143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
Where the team comes in:
We're now applying that same model to Enterprise: the part of the market where businesses, not private individuals, sell vehicles to dealers. It's 2 million of the 8 million used cars sold in the UK each year, a quarter of the total market. In May 2026 we launched our Enterprise remarketing service with Mobilize Financial Services (the finance arm behind Renault, Nissan, Dacia and Alpine) as our first customer. Mobilize’s end-of-lease customers profile their car through Motorway’s market-leading app, we auction the vehicle directly to dealers, and the vehicle is collected from the customer at the end of the lease. This cuts weeks out of a process that used to require physical storage sites and repeat transport, saving costs and time; and delivering a better customer experience.
This role joins the Enterprise team that is building this business line from the ground up. It's a rare chance to shape a new, fast-growing product inside an already fast-growing scale-up, and help rebuild a part of the automotive industry that our CEO has called "well overdue a rebuild." If you’re excited about building a ground-breaking business that redefines an industry, this role is for you.
About the team:
The Enterprise Operations Team sits at the centre of this new, high-growth business line. You'll be the main point of contact for our enterprise lease customers, guiding them through every step of the return and inspection process, and you'll work directly with purchasing dealer partners to keep the buying process smooth on their side too. Every interaction you handle shapes how supported, informed and confident our lease customers and dealers feel. The structured approach and attention to detail you bring drives operational excellence and keeps customer satisfaction high as we grow in the lease vehicle market. You'll be joining an ambitious new chapter for Motorway from day one.
What you'll be doing:
- This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection.
- Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound), email and WhatsApp, guiding them through their vehicle return and inspection process.
- Customer Calls: Conduct customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
- Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
- Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner.
- Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded.
- Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover.
- Handle Post Sale Queries: Generate and share damage reports, support customer questions and assist with post sale updates.
- Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards.
- Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience.
- Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes.
About you:
- You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp.
- You're calm, professional and clear when handling structured processes or sensitive conversations.
- You're highly organised and comfortable managing multiple workflows across systems and trackers.
- You’re a quick learner who applies guidelines confidently and knows when to escalate.
- You enjoy working collaboratively in a fast based operational environment.
BENEFITS
We've got your back, in life's biggest moments and the everyday ones too.
- Competitive salary
- Equity scheme - we all share in Motorway's success
- 33 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year
Location: Brighton
Employment Type: Full time
Location Type: On-site
Department: Dealer Services
Sales Operations Coordinator in Henfield employer: Motorway
Motorway is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that fosters collaboration and personal growth. With a competitive starting salary and commission structure, employees are encouraged to excel in their roles while enjoying numerous opportunities for advancement. The supportive environment and focus on building strong relationships make Motorway a rewarding place to work for those passionate about car sales.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Coordinator in Henfield
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Coordinator at Motorway, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Motorway. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Coordinator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Coordinator in Henfield
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Motorway:When writing your cover letter, make sure to tailor your message specifically for Motorway. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Motorway
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Motorway that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Motorway that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Motorway’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
