At a Glance
- Tasks: Provide friendly IT support and manage the full employee IT lifecycle.
- Company: Join Motorway, the UK's largest online car-selling platform, redefining the industry.
- Benefits: Competitive salary, equity scheme, 25 days holiday, and private medical insurance.
- Other info: Enjoy a vibrant office with free snacks, massages, and excellent career growth opportunities.
- Why this job: Be a key player in a fast-growing tech company and make a real impact.
- Qualifications: 1-2 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 29250 - 35750 £ per year.
About Motorway Motorway is the UK's largest online car-selling platform.
We connect private sellers directly with over 8,000 dealers nationwide.
Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships.
Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car.
Motorway is backed by some of the world’s leading technology investors, having raised 143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role: As an IT Support Engineer, you'll be the friendly and knowledgeable face of IT, providing the essential support that keeps our 400+ team members productive and happy.
In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects.
We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.
Key
Responsibilities: Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
Skillfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
Take initiative to continuously explore, learn, and develop your technical skills and experience.
Requirements:1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both mac OS and Windows in a business environment.
A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master: Identity & Device
Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.
A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements Benefits We've got your back, in life's biggest moments and the everyday ones too.
Competitive salary Equity scheme - we all share in Motorway’s success25 days holiday Sea-front office with bi-weekly massages and free snacks Private medical insurance via BUPALife assurance Pension scheme (we contribute 5%)Enhanced family leave (e. g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance Programme EV leasing scheme Cycle to work scheme Nursery salary sacrifice scheme1 paid volunteering day a year Location Brighton Employment Type Full time Location Type On-site Department Operations
IT Support Engineer in Henfield employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Henfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Motorway values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Motorway might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Motorway!
✨Direct Apply to Motorway
Let's not forget to apply directly through the Motorway website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Henfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Motorway.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Motorway. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Motorway
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
