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- Tasks: Lead and mentor a dynamic team to enhance dealer support and improve customer experiences.
- Company: Join Motorway, the UK's fastest-growing used car marketplace with an award-winning platform.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact in transforming the used car market while developing your leadership skills.
- Qualifications: Experience in team management, data analysis, and excellent communication skills.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an \’Excellent\’ Trustpilot rating with over 70,000 reviews. We\’re not just building a platform; we\’re changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we\’re on a mission to transform the used car market.
Our Dealer Operations Team play a vital role in ensuring Dealers’ purchasing through Motorway have a positive experience and excellent customer service.
This role requires a proactive and analytical leader to manage and mentor a team of Dealer Support and Dealer Governance Agents. You\’ll be responsible for overseeing the team\’s performance, using key metrics to drive continuous process improvements, and ensuring efficient operations.
About the role
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Team Leadership: Leading and managing a team of Dealer Support and Dealer Governance Agents, providing guidance, support, and coaching to help them achieve team goals.
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Performance Monitoring: Continuously monitoring team and individual performance and productivity, tracking and reporting on Key Performance Indicators (KPIs).
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Metric Ownership: Maintaining oversight of key performance metrics related to our Dealer Operations team, service and performance – taking ownership to drive performance enhancements and process improvements.
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Communication: Ensuring timely, clear, and concise communication of information to senior stakeholders through appropriate channels and formats.
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Analytical Skills: Analysing data and information sets, breaking them down to identify patterns, trends, and insights.
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Problem and Escalation Resolution: Identifying, addressing, and resolving problems proactively, using critical thinking and analytical skills to develop effective solutions and preventions.
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Process Change: Proactively identifying and owning process optimisation and changes, from creating the documentation, to training and tracking change impacts across Dealer Operations.
About you
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Previous experience managing a team and coaching them.
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Experience analysing data in project work in a customer service capacity, producing reports in easy-to-understand formats.
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Excellent communication and stakeholder management skills with the ability to feed back findings to key stakeholders, obtaining actions.
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Experience identifying continuous improvement opportunities for enhancing business operations and work with cross-functional teams to implement positive change.
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Ability to multitask and work under time pressure. You are accountable for your own workload and are results driven.
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You have a strong attention to detail, with the ability to identify opportunities for improvement.
You could be a great fit if
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You are passionate about delivering outstanding customer experiences.
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You are a proactive problem-solver who enjoys taking initiative.
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You are data-driven and have a keen eye for detail.
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You thrive in a fast-paced environment and enjoy collaborating with others.
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You are a strong communicator with excellent presentation skills.
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Dealer Support Team Lead employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Support Team Lead
✨Tip Number 1
Get to know the company inside out! Research Motorway's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and performance monitoring. Use the STAR method to structure your answers, showcasing your analytical skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Dealer Support Team Lead
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in managing and mentoring teams. We want to see how you've guided others to achieve their goals, so share specific examples that showcase your leadership style.
Be Data-Driven: Since this role involves analysing data and performance metrics, don’t shy away from sharing your analytical skills. We love candidates who can break down complex information and present it clearly, so include any relevant experiences or projects.
Communicate Clearly: Effective communication is key in this role. When writing your application, ensure your points are clear and concise. We appreciate candidates who can convey their thoughts well, especially when it comes to stakeholder management.
Emphasise Continuous Improvement: We’re all about optimising processes at Motorway. If you’ve identified and implemented improvements in previous roles, make sure to mention them. Show us how you’ve made a positive impact in your past positions!
How to prepare for a job interview at Motorway
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the Dealer Support Team Lead role. Be ready to discuss how you’ve used metrics in past roles to drive improvements and enhance team performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed and mentored teams in the past. Highlight your coaching techniques and how you’ve helped team members achieve their goals, as this will resonate well with the interviewers.
✨Demonstrate Analytical Skills
Be prepared to discuss specific instances where you've analysed data to identify trends or solve problems. Use clear examples that showcase your ability to break down complex information into actionable insights.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since communication is key in this role, think about how you would present findings to senior stakeholders and be ready to demonstrate your strong presentation skills during the interview.
