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For Companies At a Glance
- Tasks: Lead workforce optimisation and digital transformation projects to enhance operational efficiency.
- Company: Join Motorway, the UK's fastest-growing used car marketplace, revolutionising how people sell cars.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Be part of a mission-driven team transforming the used car market with innovative technology.
- Qualifications: Experience in process re-engineering, project management, and data analysis is essential.
- Other info: Work closely with diverse stakeholders and make a real impact on operational success.
The predicted salary is between 36000 - 60000 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an \’Excellent\’ Trustpilot rating with over 70,000 reviews. We\’re not just building a platform; we\’re changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we\’re on a mission to transform the used car market.
We are seeking a highly motivated and experienced Dealer Operational Excellence Manager to drive significant improvements across our operations, with a strong focus on workforce efficiency and digital innovation.This pivotal role will be responsible for end-to-end workforce optimisation, including forecasting, reporting and overseeing outsourcer performance to maximize agent utilisation. You will spearhead process optimisation initiatives, implementing robust change management strategies to ensure successful adoption. A key element of this role will be contributing to and leading digital transformation projects, leveraging technology to enhance operational effectiveness. Strong project management skills are essential, as is the ability to conduct in-depth analysis and generate insightful reports to track key performance indicators such as Dealer NPS and overall operational efficiency.
Reports to : Dealer Operations Manager
Key Responsibilities :
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Workforce Optimisation: Manage and optimize our workforce through strategic monitoring and overseeing outsourcer performance to maximize agent utilisation and drive operational efficiency.
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Process Optimisation & Change Management : Design and implement streamlined operational processes, leading robust change management initiatives to ensure successful adoption and sustained improvements.
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Digital Transformation: Lead and contribute to strategic digital transformation projects, leveraging technology to enhance operational capabilities and customer experience.
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Project Management: Oversee and deliver key projects from inception to completion, ensuring they meet scope, budget, and timeline objectives.
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Analysis & Reporting: Conduct in-depth analysis of operational data and generate insightful reports, providing data-driven recommendations to improve Dealer NPS/CSAT and overall performance.
Requirements:
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Process Re-engineering & Change Leadership : Proven ability to analyze, optimize, and re-design operational processes, combined with strong skills in leading and embedding organizational change.
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Digital Transformation Acumen: Experience in driving or contributing to digital initiatives that leverage technology to improve operational efficiency and customer experience.
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Project Management: Demonstrated capability in managing complex projects from initiation to successful completion, ensuring objectives are met within scope and timeline.
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Data Analysis & Strategic Reporting: Advanced analytical skills to interpret operational data, generate insightful reports, and provide data-driven recommendations to leadership.
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Influential Communication & Stakeholder Management : Excellent communication and interpersonal skills to effectively collaborate, influence, and manage relationships with diverse stakeholders across all organizational levels.
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Dealer Operational Excellence Manager employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Operational Excellence Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation within the automotive industry. Understanding how technology is reshaping operations will help you demonstrate your knowledge during interviews and show that you're aligned with Motorway's mission.
✨Tip Number 2
Network with professionals in the automotive and operational excellence sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Motorway.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change management initiatives in previous roles. Highlighting your experience in process optimisation and workforce management will be crucial in showcasing your fit for the Dealer Operational Excellence Manager position.
✨Tip Number 4
Research Motorway's current operational processes and identify areas where you believe improvements could be made. Presenting these insights during your interview will not only demonstrate your analytical skills but also your proactive approach to contributing to their success.
We think you need these skills to ace Dealer Operational Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workforce optimisation, process re-engineering, and digital transformation. Use specific examples that demonstrate your project management skills and ability to drive change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your background aligns with Motorway's mission. Mention specific projects you've led that relate to the responsibilities of the Dealer Operational Excellence Manager role.
Highlight Analytical Skills: Emphasise your data analysis capabilities by providing examples of how you've used data to drive decisions and improve performance. Mention any tools or methodologies you are familiar with that can enhance operational efficiency.
Showcase Communication Skills: Since the role requires strong communication and stakeholder management, include instances where you've successfully collaborated with diverse teams or influenced key stakeholders. This will demonstrate your ability to manage relationships effectively.
How to prepare for a job interview at Motorway
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Dealer Operational Excellence Manager role entails. Familiarise yourself with key responsibilities like workforce optimisation and digital transformation. This will help you articulate how your skills align with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Prepare examples from your past experiences where you've successfully led change initiatives or optimised processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Since the role involves in-depth analysis and reporting, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve performance metrics, such as Dealer NPS or operational efficiency.
✨Demonstrate Influential Communication
Strong communication skills are crucial for this position. Be prepared to discuss how you've effectively collaborated with stakeholders at various levels. Highlight instances where your communication skills helped facilitate change or improve team dynamics.
