At a Glance
- Tasks: Ensure dealer compliance and engagement while managing risks in our marketplace.
- Company: Join Motorway, the UK's fastest-growing used car marketplace with a tech-driven approach.
- Benefits: Enjoy flexible work, stock options, health insurance, and generous parental leave.
- Other info: Work in a vibrant office with regular social events and a great work-life balance.
- Why this job: Be part of a team that’s changing the car selling experience for the better.
- Qualifications: Strong communication skills and a proactive problem-solving mindset are essential.
The predicted salary is between 35000 - 45000 € per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our online‑only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award‑winning, technology‑led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast‑growing scale‑up at a crucial phase of growth and help change an industry for the better.
Role Purpose
The Dealer Governance role is pivotal in working with the Dealer Support Manager in maintaining an engaged and compliant Dealer community in our Marketplace. We will prioritise industry‑leading policies and processes to enforce our guidelines for dealer operations. Working with the Dealer Support Manager, you will play a central role in creating scalable solutions to manage risks, working collaboratively across teams to ensure commercial awareness.
Your responsibilities will include:
- Leading day‑to‑day enforcement activities and documenting and aligning them effectively.
- Managing dealer behaviour, cancellations to addressing dealer debt; all the time ensuring how we operate in this space is documented and consistent.
- Contributing to the development of internal processes and risk matrices, enabling us to operationalise our Terms from Specialist to C‑Suite level.
- Coordinating outcomes with multiple teams using great communication skills.
Requirements
- Dedication to excellent customer service, able to show empathy and understanding to the needs of your customers.
- Excellent communication and writing skills.
- A strong understanding of the motor industry is preferred but not essential.
- Knowledge of automotive pricing systems such as CAP is preferred but not essential.
- A preventive rather than a reactive approach; you’ll spot issues before they happen and intervene early.
- Expert knowledge of our products and processes, with an interest in helping drive them to success.
Benefits
- Great work‑life balance with standard shifts from 9am to 5:30pm.
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going.
- Flexibility to work from home 1 day per week to help nail that work life balance.
- Stock options so you can share in Motorway’s growth and future success.
- Pension scheme to plan for your future with our provider NEST.
- Opt‑in comprehensive health insurance through BUPA.
- Cycle to work scheme – save big on a new bike and accessories.
- One paid volunteering day a year for you to use as you wish.
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme.
Interview Process
- Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway.
- Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills‑based assessment, which may include a role‑playing exercise.
- We’ll get back to you within a week business days of each interview stage.
- You can chat with a talent partner throughout the process if you have any questions or need anything at all.
Dealer Governance Specialist employer: Motorway
Motorway is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a sea-fronted office location, flexible working arrangements, and a range of benefits including stock options and generous parental leave, employees are empowered to thrive both personally and professionally. Join us at this fast-growing scale-up and be part of a team that is redefining the used car marketplace while enjoying a supportive environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Dealer Governance Specialist
✨Tip Number 1
Get to know the company inside out! Research Motorway's values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the skills-based assessment by role-playing potential scenarios you might face as a Dealer Governance Specialist. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially even a referral, which can make all the difference in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the Motorway team.
We think you need these skills to ace Dealer Governance Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Dealer Governance Specialist role. Highlight your relevant experience and skills that align with our mission at Motorway. We want to see how you can contribute to our fast-growing team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can articulate their thoughts well, so let your writing shine.
Demonstrate Your Problem-Solving Approach:In your application, share examples of how you've tackled challenges in the past. We love a proactive mindset, so show us how you’ve spotted issues before they escalated and what steps you took to resolve them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Motorway!
How to prepare for a job interview at Motorway
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Motorway's business model and the used car marketplace. Familiarise yourself with their policies and processes, as well as any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and concisely. Prepare examples from your past experiences where you've successfully communicated with teams or customers. This will demonstrate your ability to collaborate effectively across departments.
✨Prepare for Role-Playing Scenarios
During the final interview, you might face role-playing exercises. Think about potential scenarios related to dealer governance and how you would handle them. Practising these situations can help you feel more at ease and showcase your problem-solving skills.
✨Emphasise a Preventive Approach
Highlight your ability to spot issues before they escalate. Share examples of how you've proactively managed risks in previous roles. This aligns perfectly with the expectations for the Dealer Governance Specialist position and shows that you're ready to contribute positively from day one.
