At a Glance
- Tasks: Lead and coach a dynamic sales team to drive performance and achieve targets.
- Company: Join a fast-growing tech company transforming the car sales industry.
- Benefits: Enjoy a competitive salary, equity scheme, 25 days holiday, and private medical insurance.
- Other info: Be part of a vibrant team with opportunities for career advancement.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in sales leadership and a passion for coaching and performance management.
The predicted salary is between 29700 - 36300 £ per year.
As Team Leader for the Brighton Seller Sales team, you will lead up to 14 sales agents, driving performance through coaching and accountability. You’ll use data to spot trends, shape development plans, and ensure high-quality delivery as part of Motorway’s fast-growing, technology-led platform. Your leadership will help build a high-performance culture that aligns with the company’s mission to transform how cars are sold. This role offers ownership, impact, and opportunities to advance within a scale-up environment.
Pay / Benefits
- Competitive salary
- Equity scheme
- 25 days holiday
- Private medical insurance
- Pension scheme
- Enhanced family leave
Responsibilities
- Lead and coach a high-performing sales team of up to 14 contact centre agents
- Drive performance against KPIs and manage attendance and wellbeing
- Use data dashboards to identify trends, issues, and opportunities
- Conduct 1-2-1s, performance reviews and development plans
- Collaborate cross-functionally to improve business outcomes
- Take ownership of issues and initiatives to improve working practices
- Provide energy and creativity to motivate the team and achieve results
- Work as part of a broader management team to maintain alignment
Key requirements
- Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
- Comfortable leading from the front and holding people accountable
- Strong coaching mindset with capability-building focus
- Resilient, action-oriented, and able to maintain momentum
- Good commercial understanding of how contact centre sales ties to business goals
- Data-literate with ability to use insights for better decisions
- Positive, driven and able to influence cross-team stakeholders
- Coaching mindset
- Resilience
- Influence and collaboration
- Data dashboards and analytics
- Performance management and KPI tracking
- Data-driven decision making
Contact Centre Team Leader employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motorway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motorway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motorway:Your cover letter is your chance to shine! Tell us why you want to work at Motorway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motorway!
How to prepare for a job interview at Motorway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
