At a Glance
- Tasks: Drive operational improvements and solve complex problems across teams.
- Company: Join the UK's fastest-growing used car marketplace, transforming how people sell cars.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career development opportunities.
- Why this job: Make a real impact by optimising processes and using cutting-edge technology.
- Qualifications: Strong problem-solving skills and experience in data analysis.
The predicted salary is between 40000 - 50000 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We’re not just building a platform; we’re changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we’re on a mission to transform the used car market.
The role
The Business Operations Associate works directly with the VP of Seller Operations to identify, prioritise and deliver initiatives that improve how Motorway operates and grows. This is a highly dynamic role focused on solving important operational and commercial problems across the seller journey. You will work on initiatives that drive conversion, improve customer experience, reduce operational cost and increase automation across the business. You will combine strong analytical thinking with practical execution. That means identifying opportunities through data and observation, developing clear hypotheses, and then driving cross-functional initiatives that deliver measurable outcomes. The role is intentionally broad. You will work across teams including operations, product, engineering, finance and commercial teams to solve complex problems and implement scalable solutions. Motorway moves quickly and operates in an environment that is constantly evolving. This role suits someone who thrives in ambiguity, is naturally curious, and enjoys taking ownership of messy problems and turning them into structured solutions. We’re looking for someone who instinctively looks for smarter ways to get things done, whether that is redesigning a process, automating manual work or using AI / Tooling to solve gnarly problems. This role will be based in London, but will require travel to our Brighton office once a week.
Key responsibilities:
- Identify operational and commercial improvement opportunities across the seller journey, from enquiry through to post-sale processes
- Analyse operational, financial and product data to diagnose problems and uncover opportunities to improve conversion, CX and efficiency
- Define and prioritise initiatives that drive measurable impact across revenue, CX and cost
- Lead cross-functional projects from idea through to implementation, partnering with teams across operations, product, engineering and finance
- Develop clear business cases, success metrics and tracking frameworks for initiatives
- Simplify complex operational problems and translate them into clear, actionable plans for stakeholders
- Drive automation and process improvements to reduce manual work and improve operational scalability
- Explore and apply emerging technologies, including AI tools, to improve workflows, decision making and productivity
- Operate with a high degree of ownership in a fast moving and sometimes ambiguous environment
What you’ll have:
- Strong problem solving ability with the instinct to identify issues and opportunities before they are fully defined
- Experience analysing data and operational metrics to inform decisions and prioritisation
- A track record of driving initiatives or projects from idea through to delivery in a fast moving environment
- The ability to structure ambiguous problems and communicate clear, simple solutions
- Comfort working cross-functionally with multiple teams and stakeholders
- High levels of ownership, pace and adaptability
- An AI-first approach to work. You actively explore and use AI tools to improve how you think, analyse problems and execute work, and you are excited about applying these tools to solve real business problems.
- A mindset that thrives in fast-changing environments where priorities evolve and problems are not always clearly defined
Business Operations Associate employer: Motorway
Motorway is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that fosters collaboration and personal growth. With a competitive starting salary and commission structure, employees are encouraged to excel in their roles while enjoying numerous opportunities for advancement. The supportive environment and focus on building strong relationships make Motorway a rewarding place to work for those passionate about car sales.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Motorway. A friendly chat can open doors that a CV just can't. Use LinkedIn to connect and engage with their posts.
✨Tip Number 2
Prepare for the interview by understanding Motorway's mission and values. Show us how your skills align with our goals. Research recent news about the company and be ready to discuss how you can contribute to our growth.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try out some case studies or brain teasers related to operations and analytics to get into the right mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Motorway team.
We think you need these skills to ace Business Operations Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Operations Associate role. Highlight your problem-solving skills and any experience you have with data analysis or cross-functional projects. We want to see how your background aligns with what we do at Motorway!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our mission at Motorway. Be sure to mention any relevant experiences that showcase your ability to thrive in fast-paced environments.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive decisions in the past. We love candidates who can turn numbers into actionable insights, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Motorway
✨Know Your Numbers
Before the interview, dive into the data! Familiarise yourself with key metrics related to operational efficiency and customer experience. Being able to discuss specific figures or trends will show that you understand the business landscape and can contribute meaningfully.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your analytical thinking and ability to drive initiatives from idea to implementation.
✨Embrace Ambiguity
Motorway thrives in a fast-paced, ever-changing environment. Be ready to discuss how you've navigated uncertainty in previous roles. Highlight your adaptability and willingness to take ownership of messy problems, turning them into structured solutions.
✨Get Tech-Savvy
Since the role involves exploring AI tools and emerging technologies, come prepared to discuss any relevant tools you've used. Share how you've leveraged technology to improve workflows or decision-making, showing that you're not just tech-friendly but also innovative in your approach.
