Motorway, the UK's largest online car-selling platform, is seeking a Workforce Planning Analyst to join the Workforce Planning Team. You will forecast demand, build capacity plans and create schedules across Voice, Live Chat, Email and Tickets to meet service levels.
You’ll monitor real-time performance, deliver data-driven insights using Calabrio, Zendesk/Amazon Connect and Google Sheets, and communicate outlooks to stakeholders in a fast-paced, omnichannel contact centre.
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Strategic Workforce Planner – Maternity Cover in Brighton employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
