About MotorwayMotorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world's leading technology investors, having raised 143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. We're the team that tackles the trickiest customer journeys, keeps sales on track, and makes sure customers still love Motorway. We're key to spotting areas where we can improve, and we work closely with other teams to make the customer experience even better. About the roleWe're looking for a brilliant Customer Escalations Specialist to join our growing team. You'll be right there on the front line, resolving complex customer issues, giving amazing support, and helping us improve what we do. Handling formal complaints and NPS responses. Using compensation to help with service recovery. Collecting and sharing voice of the customer data to help improve operations and processes across Motorway. Helping different departments spot and prevent fraud, security breaches, and legal claims. You're passionate about customer care and turning bad experiences into good ones. You're great at risk assessment, prioritisation, and managing your workload. You could be a great fit ifYou love taking ownership of complex issues and finding creative solutions. What you'll getGreat work-life balance with standard shifts from 8:45am to 5:30pmSea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you goingFlexibility to work from home 1 day per weekStock options so you can share in Motorway's growth and future successPension scheme to plan for your future with our provider NESTStrong commitment to your personal developmentOpt-in comprehensive health insurance through BUPA including fitness discountsCycle to work scheme Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave... and much more! You can chat with a talent partner throughout the process if you have any questions or need anything at all. LocationBrightonEmployment TypeFull timeDepartmentSeller Services
Senior Specialist, Data Quality Analysis in Brighton employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
