At a Glance
- Tasks: Solve IT problems, improve systems, and support colleagues with tech issues.
- Company: Join Motorway, the UK's largest online car-selling platform, backed by top investors.
- Benefits: Competitive salary, equity scheme, 25 days holiday, and private medical insurance.
- Other info: Enjoy a vibrant office with free snacks, bi-weekly massages, and excellent career growth.
- Why this job: Be a key player in a fast-growing tech company and make a real impact.
- Qualifications: 4+ years in IT support, strong troubleshooting skills, and experience with macOS and Windows.
The predicted salary is between 45000 - 55000 £ per year.
About Motorway
Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role
This is a senior, hands-on role in our IT team. You'll be the person colleagues turn to when something needs solving properly, not just logged and passed on. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. We are looking for someone who notices what could work better and pushes to fix it.
Key Responsibilities
- Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates.
- Get to the root cause of issues rather than papering over them, so colleagues have the kit and know-how to do their jobs well.
- Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation.
- Juggle the daily flow of support requests against your commitments on longer-running IT projects.
- Keep sharpening your own technical skills and stay on top of new tools and approaches.
- Act as the escalation point (3rd line) and go-to expert for the wider IT Service team.
- Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them.
- Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times.
Requirements
- At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting.
- Sharp troubleshooting instincts and a habit of owning a problem end-to-end rather than handing it off.
- A clear, patient communicator who can walk non-technical colleagues through an issue without leaning on jargon.
- Hands-on experience with a modern, cloud-first stack, or a genuine drive to get there, including:
- Identity and device management - SSO, MDM (Jamf, Intune), Google Workspace and similar.
- Infrastructure and tooling - networking, AV systems, cloud telephony, Zendesk and Atlassian (Jira).
- Self-sufficient day to day, but just as ready to pitch in and support the wider team.
- A real curiosity about technology and an appetite to keep learning and improving how things run.
- Networking know-how is a plus, but not a dealbreaker.
Benefits
- We've got your back, in life's biggest moments and the everyday ones too.
- Competitive salary
- Equity scheme - we all share in Motorway’s success
- 25 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year
Senior IT Technician in Brighton employer: Motorway
Motorway is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that fosters collaboration and personal growth. With a competitive starting salary and commission structure, employees are encouraged to excel in their roles while enjoying numerous opportunities for advancement. The supportive environment and focus on building strong relationships make Motorway a rewarding place to work for those passionate about car sales.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Motorway values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Motorway might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Motorway!
✨Direct Apply to Motorway
Let's not forget to apply directly through the Motorway website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Motorway.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Motorway. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Motorway
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
