At a Glance
- Tasks: Evaluate customer interactions and ensure quality standards are met through assessments.
- Company: Join Motorway, the UK's largest online car-selling platform, redefining the industry.
- Benefits: Competitive salary, equity scheme, 25 days holiday, and private medical insurance.
- Other info: Enjoy a vibrant office with free snacks, massages, and excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and coaching others.
- Qualifications: Experience in quality assessments or contact centre environments is preferred.
The predicted salary is between 28309 - 34599 £ per year.
About Motorway Motorway is the UK's largest online car-selling platform.
We connect private sellers directly with over 8,000 dealers nationwide.
Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships.
Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car.
Motorway is backed by some of the world's leading technology investors, having raised 143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role Evaluate technical skills, sales techniques, customer service and soft skills within Motorway's customer interactions.
Conduct real-time and retrospective quality assessments to ensure Motorway's quality standards are met, using knowledge and experience to determine whether the customer has received an amazing experience through call, email and live chat quality checks Ensure processes have been adhered to by our agents and regulatory requirements have been met.
Achieve team and individual KPIs and SLAs as set by the QA Team Leader.
Provide high quality and positive coaching and feedback to Agents and suppliers on the standard of their evaluations.
Identify and raise improvement opportunities, bringing insights and ideas for improvements to the QA Team Leader on a regular basis.
About you Previous experience in quality assessments or a contact centre environment. The ability to work alone and a great team spirit as part of a high-functioning team.
Experience with speech analytics software would be advantageous You could be a great fit if You have a passion for delivering excellent customer service.
You enjoy coaching and mentoring others.
Competitive salary Equity scheme - we all share in Motorway's success25 days holiday Sea-front office with bi-weekly massages and free snacks Private medical insurance via BUPALife assurance Pension scheme (we contribute 5%)Enhanced family leave (e. g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance Programme EV leasing scheme Cycle to work scheme Nursery salary sacrifice scheme1 paid volunteering day a year Location Brighton Employment Type Full time Department Seller Services
Quality Assurance (QA) Associate - Maternity Cover in Brighton employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance (QA) Associate - Maternity Cover in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motorway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motorway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Quality Assurance (QA) Associate - Maternity Cover in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motorway:Your cover letter is your chance to shine! Tell us why you want to work at Motorway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motorway!
How to prepare for a job interview at Motorway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
