Motorway, the UK's largest online car-selling platform, seeks a Quality Assurance professional to evaluate customer interactions across calls, emails and live chat. You will ensure standards, regulations, and KPIs are met, while coaching agents and raising improvement ideas to the QA lead.
The ideal candidate has prior quality assessment experience in a contact centre, strong attention to detail and the ability to multitask in a fast-paced environment.
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Quality Assurance & Customer Experience Coach in Brighton employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
