About MotorwayMotorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world's leading technology investors, having raised 143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the roleEvaluate technical skills, sales techniques, customer service and soft skills within Motorway's customer interactions. Conduct real-time and retrospective quality assessments to ensure Motorway's quality standards are met, using knowledge and experience to determine whether the customer has received an amazing experience through call, email and live chat quality checksEnsure processes have been adhered to by our agents and regulatory requirements have been met. Achieve team and individual KPIs and SLAs as set by the QA Team Leader. Provide high quality and positive coaching and feedback to Agents and suppliers on the standard of their evaluations. Identify and raise improvement opportunities, bringing insights and ideas for improvements to the QA Team Leader on a regular basis. About youPrevious experience in quality assessments or a contact centre environment. The ability to work alone and a great team spirit as part of a high-functioning team. Experience with speech analytics software would be advantageousYou could be a great fit ifYou have a passion for delivering excellent customer service. You enjoy coaching and mentoring others. Competitive salaryEquity scheme - we all share in Motorway's success25 days holidaySea-front office with bi-weekly massages and free snacksPrivate medical insurance via BUPALife assurancePension scheme (we contribute 5%)Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance ProgrammeEV leasing schemeCycle to work schemeNursery salary sacrifice scheme1 paid volunteering day a yearLocationBrightonEmployment TypeFull timeDepartmentSeller Services
Quality and Training Technician in Brighton employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
