At a Glance
- Tasks: Lead the IT team, providing support and enhancing systems for a productive workplace.
- Company: Join Motorway, the UK's fastest-growing used car marketplace with a tech-driven approach.
- Benefits: Enjoy competitive salary, equity scheme, 25 days holiday, and wellness perks.
- Other info: Be part of a collaborative team with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your tech skills.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 50000 - 60000 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role:
As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.
Key Responsibilities:
- Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
- Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
- Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
- Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
- Take initiative to continuously explore, learn, and develop your technical skills and experience.
- Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.
- Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.
- Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions.
Requirements:
- 3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
- A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
- Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master: Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
- Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian (JIRA).
- A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
- A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements.
- Networking knowledge advantageous but not essential.
BENEFITS
We've got your back, in life's biggest moments and the everyday ones too.
- Competitive salary
- Equity scheme - we all share in Motorway’s success
- 25 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year
IT Team Leader in Brighton employer: Motorway
Motorway is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that fosters collaboration and personal growth. With a competitive starting salary and commission structure, employees are encouraged to excel in their roles while enjoying numerous opportunities for advancement. The supportive environment and focus on building strong relationships make Motorway a rewarding place to work for those passionate about car sales.
StudySmarter Expert Advice🤫
We think this is how you could land IT Team Leader in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Motorway values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Motorway might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Motorway!
✨Direct Apply to Motorway
Let's not forget to apply directly through the Motorway website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Team Leader in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Motorway.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Motorway. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Motorway
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
