At a Glance
- Tasks: Lead high-risk dealer escalations and coordinate with teams for effective resolutions.
- Company: Join a dynamic marketplace company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with exposure to senior stakeholders.
- Why this job: Make a real impact by resolving complex issues and improving processes.
- Qualifications: Strong analytical skills and experience in customer service or conflict resolution.
The predicted salary is between 30000 - 40000 £ per year.
Motorway is seeking a Dealer Resolutions Specialist to lead high‑risk dealer escalations, owning cases from intake to resolution and coordinating with cross‑functional teams to protect the brand and customers. You’ll analyze complaints for root causes, propose process improvements, and ensure regulatory and SLA compliance, with autonomy to award goodwill or fee waivers where appropriate. You will work in a fast-paced, marketplace environment, liaising with stakeholders up to C‑suite.
We think you need these skills to ace Dealer Resolutions Specialist: Risk & Escalations in Brighton
Risk Management
Escalation Management
Case Management
Root Cause Analysis
Process Improvement
Regulatory Compliance
SLA Compliance
