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For Companies At a Glance
- Tasks: Guide customers through our innovative online platform and solve their car selling challenges.
- Company: Join Motorway, the UK's fastest-growing used car marketplace with a vibrant culture.
- Benefits: Starting salary of £25,500, flexible work options, and fantastic perks like free snacks and social events.
- Why this job: Make a real impact by helping people sell cars easily and efficiently.
- Qualifications: Strong communication skills, detail-oriented, and a passion for helping others.
- Other info: Enjoy a supportive environment with personal development opportunities and generous parental benefits.
The predicted salary is between 20400 - 30600 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We’re not just building a platform; we’re changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we’re on a mission to transform the used car market.
And here’s where you come in
We’re looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. As a Customer Experience Specialist, you’ll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us.
What makes us different
- Impactful Work: You’re not just answering calls; you’re guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing.
- AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience.
- Tangible Results: Every day, you’ll directly help people navigate the car selling process, making sure they get the best deal and avoid the stress of traditional methods.
What you’ll be doing
- Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.
- Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.
- Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
- Putting customers first: Always championing the customer and looking for ways to make their experience even better.
About you
- You genuinely enjoy helping people and have a knack for building rapport.
- You’re a natural communicator, whether it’s on the phone, via email, or through chat.
- You’re detail-oriented and take pride in your work.
- You’re a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
We offer a fantastic range of benefits to help you thrive
- £25,500 starting salary
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going!
- Flexibility to work from home 1 day per week to help nail that work life balance
- Stock options so you can share in Motorway’s growth and future success
- Pension scheme to plan for your future with our provider NEST
- Strong commitment to your personal development including budget for books, courses, conferences, etc!
- Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts
- Cycle to work scheme - save big ££ on a new bike and accessories
- One paid volunteering day a year for you to use as you wish
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme
- ... and much more!
Our interview process
- Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway.
- Team Matching: You will be matched with a team based on your background and preferences and receive additional insight on the team and what to expect in the final interview.
- Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role‑playing exercise.
We’ll get back to you within a week business days of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all.
Dealer Experience Specialist in Brighton employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Experience Specialist in Brighton
✨Tip Number 1
Get to know Motorway inside out! Familiarise yourself with our platform and the unique selling points that set us apart. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or via chat, being able to connect with customers is key. Try role-playing with a friend to get comfortable with building rapport and answering questions.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges creatively. We love seeing how you can think on your feet and find solutions for our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to be part of our innovative team at Motorway.
We think you need these skills to ace Dealer Experience Specialist in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making customers' experiences amazing, so share any relevant stories or experiences that highlight this.
Be Authentic: Don’t be afraid to show your personality! We’re looking for someone who can build genuine connections with our customers, so let your unique voice come through in your writing. This is your chance to stand out from the crowd!
Tailor Your Application: Make sure to customise your application to fit the Dealer Experience Specialist role. Highlight your problem-solving skills and any experience you have with tech or customer service. We love seeing how your background aligns with what we do at Motorway.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Motorway
✨Know the Company Inside Out
Before your interview, take some time to really understand Motorway's mission and values. Familiarise yourself with their technology and how it transforms the car selling process. This will not only show your enthusiasm but also help you connect your skills to their goals.
✨Showcase Your Communication Skills
As a Dealer Experience Specialist, communication is key. Prepare examples of how you've built rapport with customers in the past. Think about times when you’ve solved problems creatively or made a customer’s experience better – these stories will resonate well during your interview.
✨Be Ready for Role-Playing
During the final interview, you might face a role-playing exercise. Practice scenarios where you guide a customer through the platform or handle a tricky situation. This will help you feel more confident and demonstrate your problem-solving skills effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. This could be about the team dynamics, the technology they use, or how they measure success in the role. It shows that you’re genuinely interested and helps you gauge if the company is the right fit for you.
