Motorway is the UK's largest online car-selling platform, connecting private sellers with dealers. We are seeking a QA Specialist to assess customer interactions across calls, emails and live chat, ensuring quality standards and regulatory compliance.
You will evaluate agents, provide coaching, and identify improvement opportunities to support the QA Team Leader. A background in contact centres and speech analytics is advantageous, in a fast-paced scale-up environment near Brighton.
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CX Quality Assurance Coach & Insights in Brighton employer: Motorway
Motorway is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented individuals. As part of a fast-growing scale-up in the heart of the UK automotive industry, employees benefit from opportunities for professional growth, a flat-structured team environment, and the chance to work with cutting-edge technology that is transforming the car-selling experience. Join us to be part of a mission-driven team that values your contributions and encourages continuous learning.
