At a Glance
- Tasks: Connect with car sellers, answer questions, and guide them through our innovative platform.
- Company: Join Motorway, the UK's fastest-growing used car marketplace, redefining car selling.
- Benefits: Competitive salary, equity scheme, 25 days holiday, and private medical insurance.
- Other info: Enjoy a vibrant office environment with free snacks and bi-weekly massages.
- Why this job: Make a real impact by helping customers navigate the car selling process effortlessly.
- Qualifications: Strong communication skills, detail-oriented, and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
And here's where you come in
We're looking for talented individuals to join our Seller Sales team – the heart and soul of Motorway. As a Seller Sales Specialist, you'll be the friendly face and expert guide for our customers, ensuring they have a smooth and enjoyable journey with us.
What makes us different
- Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing.
- AI-Powered Technology: We utilize the latest AI tools, allowing you to deliver a seamless and efficient customer experience. Say goodbye to clunky systems!
- Tangible Results: Every day, you'll directly help people navigate the car selling process, ensuring they get the best deal and avoid the stress of traditional methods.
What you'll be doing
- Building genuine connections: Connecting with car sellers and dealers, answering their questions, and building trust.
- Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges that come your way.
- Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
- Putting customers first: Always advocating for the customer and looking for ways to improve their experience.
About you
- You genuinely enjoy helping people and have a knack for building rapport.
- You're a natural communicator, whether it's on the phone, via email, or through chat.
- You're detail-oriented and take pride in your work.
- You're a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
We've got your back, in life's biggest moments and the everyday ones too.
- Competitive salary
- Equity scheme - we all share in Motorway’s success
- 25 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year
Our interview process
- Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway.
- Onsite Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise.
You can expect to hear back from us within a week business days of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
Working Patterns
- Tuesday to Saturday, 8:45am to 5:30pm
- Sunday to Thursday, 8:45am to 5:30pm
Customer Sales Specialist in Brighton employer: Motorway
Motorway is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that fosters collaboration and personal growth. With a competitive starting salary and commission structure, employees are encouraged to excel in their roles while enjoying numerous opportunities for advancement. The supportive environment and focus on building strong relationships make Motorway a rewarding place to work for those passionate about car sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Specialist in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motorway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motorway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Specialist in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motorway:Your cover letter is your chance to shine! Tell us why you want to work at Motorway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motorway!
How to prepare for a job interview at Motorway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
