At a Glance
- Tasks: Lead a dynamic sales team and drive performance through coaching and motivation.
- Company: Join Motorway, the UK's fastest-growing used car marketplace with a tech-driven approach.
- Benefits: Enjoy a competitive salary, career growth, and a vibrant work culture.
- Other info: Be part of a supportive team with clear potential for personal development.
- Why this job: Make a real impact in a fast-paced environment and redefine an industry.
- Qualifications: Proven experience in sales leadership and a strong coaching mindset.
The predicted salary is between 35000 - 45000 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role
We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight. We’re looking for a confident, hands‑on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.
What you’ll be doing
- Own the day-to-day running of a high‑performing sales team - a team of up to 14 Contact Centre agents
- Drive individual and team performance against a range of KPIs
- Coach regularly and effectively to build skill, resilience and accountability
- Use data and dashboards to manage the team – spot trends, address issues, share insights
- Deliver 1-2-1s, performance reviews and development plans that have real impact
- Manage attendance, adherence and wellbeing in a fair, visible way
- Collaborate cross‑functionally to drive improved business outcomes
- Bring energy and creativity to drive motivation and results
- Take ownership of issues, initiatives and working practices
- Work as effectively and collaboratively part of a broader management team
About you
- Proven experience as a Sales Team Leader in a contact centre or fast‑paced sales environment
- Comfortable leading from the front and holding people accountable
- Strong coaching mindset – knows how to build capability
- Resilient and action‑oriented – works at pace and keeps things moving
- Good commercial understanding of how contact centre sales performance links to wider business goals
- A data‑literate operator who can use insights to make better decisions
- Positive, driven, and able to influence others across teams
You’ll thrive here if
- You want to make your mark on an established team
- You value ownership, autonomy and trust
- You believe that coaching is more than a buzzword
- You like being in the thick of it - making decisions, solving problems and leading from the front
- You want a role with clear potential to develop further
Our interview process
- Initial Screen – 30 minutes
- Hiring Manager Interview – 60 minutes
- Written task
Shift pattern: Monday to Friday - 8:45am to 5:30pm
Contact Centre Team Leader employer: Motorway Online Ltd
Motorway is an exceptional employer, offering a dynamic work environment in Brighton where innovation meets opportunity. As a fast-growing scale-up, we prioritise employee development through hands-on coaching and a culture of accountability, ensuring that our team leaders can truly make their mark. With a commitment to autonomy and trust, we empower our employees to drive performance and contribute to reshaping the used car marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Get to know the company inside out! Research Motorway's values, mission, and recent achievements. This will not only help you tailor your responses during interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think about times you've successfully led a team or improved performance. Be ready to share these experiences in a way that highlights your coaching mindset and ability to drive results.
✨Tip Number 3
Prepare for data-driven discussions! Brush up on how you've used data to make decisions in past roles. Being able to talk about trends and insights will show that you can manage a high-performing sales team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Motorway and ready to take on this exciting challenge.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and coached others to achieve their best, so share specific examples that demonstrate your hands-on approach.
Be Data-Driven:Since we value a data-literate mindset, include any experiences where you've used data to drive performance improvements. Show us how you’ve spotted trends or made decisions based on insights – it’ll really make your application stand out!
Emphasise Your Coaching Ethos:We’re looking for someone who believes in the power of coaching. In your application, explain how you’ve developed team members in the past and how you plan to continue fostering a high-performance culture with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our growing team.
How to prepare for a job interview at Motorway Online Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the contact centre environment. Be ready to discuss how you've driven performance in your previous roles and how you can apply that knowledge to help Motorway's sales team excel.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your coaching led to improved performance or morale, as this role heavily focuses on building a high-performance culture.
✨Be Data-Driven
Brush up on your data literacy skills! Be prepared to discuss how you’ve used data to make decisions in your previous roles. Think about how you can leverage insights to spot trends and address issues within a sales team.
✨Demonstrate Your Leadership Style
Think about your leadership approach and be ready to articulate it during the interview. Motorway is looking for someone who leads from the front, so share your experiences of motivating teams and driving results while maintaining accountability.
