At a Glance
- Tasks: Be the friendly voice guiding customers through their journey with Motorway.
- Company: Join a vibrant team at Motorway in Brighton, where customer experience is key.
- Benefits: Enjoy a £26,000 salary, flexible work options, and fantastic perks like free snacks!
- Other info: Opportunities for personal development and a fun, collaborative workplace culture.
- Why this job: Make genuine connections and help customers while thriving in a supportive environment.
- Qualifications: Great communication skills, detail-oriented, and a passion for helping others.
The predicted salary is between 26000 - 26000 £ per year.
We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. This role is based on-site at our vibrant Brighton office.
As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Within the Customer Experience Specialist role, there are two distinct functions:
- Dealer Support Specialist: The first point of contact for our dealers using the Motorway platform, guiding them through the various stages of buying vehicles on our platform and supporting them throughout their journey with Motorway.
- Seller Support Specialist: Manage post-sale inquiries and resolutions, including handling transportation issues and processing cancellations, with a focus on customer satisfaction and sales retention.
We will evaluate your experience and preferences during the screening call and place you where we think you would be best suited to succeed.
What you'll be doing:
- Building genuine connections: chatting with car sellers and dealers, answering questions, and building trust.
- Finding creative solutions: using initiative and problem-solving skills to tackle any challenges.
- Mastering our systems: becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
- Putting customers first: always championing the customer and looking for ways to make their experience better.
About you:
- You genuinely enjoy helping people and have a knack for building rapport.
- You are a natural communicator, whether it's on the phone, via email, or through chat.
- You are detail-oriented and take pride in your work.
- You are a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
We offer a fantastic range of benefits to help you thrive:
- £26,000 starting salary
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going!
- Flexibility to work from home 1 day per week to help nail that work life balance
- Stock options so you can share in Motorway’s growth and future success
- Pension scheme to plan for your future with our provider NEST
- Strong commitment to personal development including budget for books, courses, conferences, etc!
- Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts
- Cycle to work scheme - save big £ on a new bike and accessories
- One paid volunteering day a year for you to use as you wish
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme
- and much more!
Customer Experience Specialist — On-site with Hybrid Option in Brighton employer: Motorway Online Ltd
Motorway is an exceptional employer, offering a vibrant work culture in our sea-fronted Brighton office where employees can enjoy a great work-life balance and regular social events. With a strong commitment to personal development, flexible working options, and generous benefits including stock options and comprehensive health insurance, we empower our Customer Experience Specialists to thrive both professionally and personally while making meaningful connections with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist — On-site with Hybrid Option in Brighton
✨Tip Number 1
Get to know the company! Before your interview, dive into Motorway's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with answering questions and solving problems on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges creatively. This will demonstrate your initiative and ability to find solutions, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Motorway family right from the start!
We think you need these skills to ace Customer Experience Specialist — On-site with Hybrid Option in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application specifically for the Customer Experience Specialist role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is super important in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for at Motorway!
How to prepare for a job interview at Motorway Online Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Specialist role. Familiarise yourself with both the Dealer Support and Seller Support functions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Whether it's resolving issues or building rapport, having specific anecdotes ready will demonstrate your natural ability to connect with people.
✨Demonstrate Problem-Solving Abilities
Think of a time when you faced a challenge in a customer service role and how you resolved it. Be ready to discuss your thought process and the creative solutions you implemented. This will highlight your initiative and problem-solving skills, which are crucial for this role.
✨Emphasise Your Team Spirit
Motorway values collaboration, so be prepared to talk about your experiences working in a team. Share how you’ve contributed to a positive team environment and how you can bring that same energy to the Customer Experience team. This will show that you thrive in collaborative settings.
