At a Glance
- Tasks: Be the friendly voice guiding customers through their journey with Motorway.
- Company: Join a vibrant team at Motorway in sunny Brighton.
- Benefits: £26,000 salary, flexible work, and awesome perks like free snacks!
- Other info: Enjoy a fun office culture with regular social events and personal development opportunities.
- Why this job: Make genuine connections while helping customers solve their problems.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26000 - 26000 £ per year.
We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. This role is based on-site at our vibrant Brighton office.
As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Within the Customer Experience Specialist role, there are two distinct functions:
- Dealer Support Specialist: The first point of contact for our dealers using the Motorway platform, guiding them through the various stages of buying vehicles on our platform and supporting them throughout their journey with Motorway.
- Seller Support Specialist: Manage post-sale inquiries and resolutions, including handling transportation issues and processing cancellations, with a focus on customer satisfaction and sales retention.
We will evaluate your experience and preferences during the screening call and place you where we think you would be best suited to succeed.
What you'll be doing:
- Building genuine connections: chatting with car sellers and dealers, answering questions, and building trust.
- Finding creative solutions: using initiative and problem-solving skills to tackle any challenges.
- Mastering our systems: becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
- Putting customers first: always championing the customer and looking for ways to make their experience better.
About you:
- You genuinely enjoy helping people and have a knack for building rapport.
- You are a natural communicator, whether it's on the phone, via email, or through chat.
- You are detail-oriented and take pride in your work.
- You are a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
We offer a fantastic range of benefits to help you thrive:
- £26,000 starting salary
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going!
- Flexibility to work from home 1 day per week to help nail that work life balance
- Stock options so you can share in Motorway’s growth and future success
- Pension scheme to plan for your future with our provider NEST
- Strong commitment to personal development including budget for books, courses, conferences, etc!
- Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts
- Cycle to work scheme - save big £ on a new bike and accessories
- One paid volunteering day a year for you to use as you wish
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme
- and much more!
Customer Experience Specialist in Brighton employer: Motorway Online Ltd
Motorway is an exceptional employer, offering a vibrant work culture in our Brighton office where collaboration and creativity thrive. With a strong commitment to employee growth, we provide extensive benefits including flexible working options, stock options, and generous parental leave, ensuring that our team members feel valued and supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Brighton
✨Tip Number 1
Get to know the company! Before your interview, dive into Motorway's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll be chatting with customers all day. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges creatively. This will demonstrate your ability to find solutions and put customers first, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Motorway. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Specialist in Brighton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about building connections with customers, so show us how you can do that in your application.
Tailor Your Experience:Make sure to highlight any relevant experience you have that aligns with the Customer Experience Specialist role. Whether it’s dealing with customers or problem-solving, we want to know how your past experiences make you a great fit for our team. Tailoring your application shows us you’re genuinely interested!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if you need to, and make sure your key skills and experiences stand out. We appreciate clarity, especially when it comes to understanding how you can contribute to our vibrant team.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there. So, what are you waiting for? Let’s get started!
How to prepare for a job interview at Motorway Online Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorway. Understand their mission, values, and what makes them unique in the customer experience space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples of how you've successfully communicated with customers in the past. Whether it’s resolving an issue or building rapport, be ready to share specific instances that highlight your skills.
✨Demonstrate Problem-Solving Abilities
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be prepared to discuss your thought process and the creative solutions you implemented. This will show that you can think on your feet and are ready to tackle any challenges at Motorway.
✨Emphasise Your Team Spirit
Motorway thrives on collaboration, so be sure to highlight your ability to work well in a team. Share experiences where you’ve contributed to a group effort or supported colleagues, showcasing your commitment to creating a positive work environment.
