At a Glance
- Tasks: Lead a dynamic sales team and drive performance through coaching and motivation.
- Company: Join Motorway, the UK's fastest-growing used car marketplace with a tech-driven approach.
- Benefits: Enjoy competitive salary, career growth, and a vibrant work culture.
- Other info: Be part of a supportive team with clear potential for personal development.
- Why this job: Make a real impact in a fast-paced environment and redefine an industry.
- Qualifications: Proven experience in sales leadership and a strong coaching mindset.
The predicted salary is between 35000 - 45000 € per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role
We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight. We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.
What you’ll be doing
- Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents
- Drive individual and team performance against a range of KPIs
- Coach regularly and effectively to build skill, resilience and accountability
- Use data and dashboards to manage the team – spot trends, address issues, share insights
- Deliver 1-2-1s, performance reviews and development plans that have real impact
- Manage attendance, adherence and wellbeing in a fair, visible way
- Collaborate cross-functionally to drive improved business outcomes
- Bring energy and creativity to drive motivation and results
- Take ownership of issues, initiatives and working practices
- Work as effectively and collaboratively part of a broader management team
About you
- Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
- Comfortable leading from the front and holding people accountable
- Strong coaching mindset – knows how to build capability
- Resilient and action-oriented – works at pace and keeps things moving
- Good commercial understanding of how contact centre sales performance links to wider business goals
- A data-literate operator who can use insights to make better decisions
- Positive, driven, and able to influence others across teams
You’ll thrive here if
- You want to make your mark on an established team
- You value ownership, autonomy and trust
- You believe that coaching is more than a buzzword
- You like being in the thick of it - making decisions, solving problems and leading from the front
- You want a role with clear potential to develop further
Our interview process
- Initial Screen – 30 minutes
- Hiring Manager Interview – 60 minutes
- Written task
Shift pattern Monday to Friday - 8:45am to 5:30pm
Contact Centre Team Leader in Brighton employer: Motorway Online Ltd
Motorway is an exceptional employer, offering a dynamic work environment in Brighton where innovation meets opportunity. As a fast-growing scale-up, we prioritise employee development through hands-on coaching and a culture of accountability, ensuring that our team leaders can truly make their mark. With a commitment to autonomy and trust, we empower our employees to drive performance and contribute to reshaping the used car marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader in Brighton
✨Tip Number 1
Get to know the company inside out! Research Motorway's values, mission, and recent achievements. This will not only help you in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience as a Sales Team Leader aligns with what Motorway is looking for. Highlight your coaching skills and how you've driven performance in past roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Motorway team.
We think you need these skills to ace Contact Centre Team Leader in Brighton
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and coached others to achieve their best, so share specific examples that showcase your leadership style.
Be Data-Driven:Since the role involves using data to manage performance, don’t shy away from mentioning your experience with data analysis. We love candidates who can spot trends and use insights to drive results, so include any relevant metrics or achievements.
Tailor Your Application:Make your application stand out by tailoring it to our job description. Use the same language we do and reflect on how your skills align with what we're looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Motorway Online Ltd
✨Know Your Numbers
As a potential Team Leader, you’ll need to demonstrate your understanding of KPIs and sales performance metrics. Brush up on relevant data from your previous roles and be ready to discuss how you've used these insights to drive team success.
✨Showcase Your Coaching Skills
Prepare examples that highlight your coaching mindset. Think about specific instances where you’ve helped team members improve their performance or overcome challenges. This will show that you’re not just a manager, but a mentor who genuinely cares about team development.
✨Be Ready to Lead from the Front
Motorway is looking for someone who can lead by example. Be prepared to share your leadership style and how you motivate your team. Think of scenarios where you’ve taken charge during tough times and how you’ve inspired others to follow your lead.
✨Understand the Business Context
Familiarise yourself with Motorway’s business model and how the contact centre fits into their overall strategy. Being able to connect your experience to their goals will show that you’re not just looking for a job, but are genuinely interested in contributing to their mission.
