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- Tasks: Join us as a Service Advisor, maximising service profitability and ensuring top-notch customer care.
- Company: Motorvogue is a dynamic company representing 14 brands across 6 locations, committed to growth and inclusivity.
- Benefits: Enjoy a competitive salary, commission structure, birthday off, and full manufacturer-backed training.
- Why this job: Be part of a forward-thinking team with fantastic career progression opportunities and a vibrant work culture.
- Qualifications: Previous automotive experience preferred; knowledge of Keyloop Management system is a plus.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 31000 - 36000 £ per year.
Motorvogue are looking to recruit an experienced Service Advisor at our Bedford branch. We offer:
- Full manufacturer-backed training program
- Fantastic opportunities for career progression
- Commission and bonus structure
- Competitive salary £31k with an OTE of £36k
- You will also get your birthday off once probation has been passed
As a Service Advisor, your Key Objectives will include:
- Maximising service profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials etc are current and in first class condition
You will ensure the highest level of customer care and satisfaction at all times:
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Pro-actively contact customers to update them on progress of work
- Notify customers promptly of completion of work
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
- Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
- Accurately maintain departmental systems
- Ensure compliance to all health and safety/environmental/company policies
- Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Skills and Experience Required:
- Previous experience in the Automotive Industry is preferred
- Knowledge of Keyloop Management system would be a distinct advantage
About Us: Motorvogue are a forward-thinking company working with 14 brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT, Hyundai, Isuzu, DS, Citroen and Peugeot. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward. We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Service Advisor (Bedford) employer: Motorvogue Group
Contact Detail:
Motorvogue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Bedford)
✨Tip Number 1
Familiarise yourself with the Keyloop Management system, as having knowledge of this software can give you a significant edge over other candidates. Consider taking online courses or tutorials to boost your understanding and demonstrate your initiative.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and technical queries. Practising how to communicate complex information in simple terms will help you stand out during interviews, showing that you can maintain high customer satisfaction.
✨Tip Number 3
Research Motorvogue and their various brands to understand their values and customer base. This knowledge will allow you to tailor your conversations and show genuine interest in the company during your interactions with them.
✨Tip Number 4
Network with current or former employees of Motorvogue through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with the hiring team.
We think you need these skills to ace Service Advisor (Bedford)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key objectives and responsibilities of a Service Advisor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in the automotive industry, particularly in customer service roles. Mention specific examples where you maximised service profitability or handled customer complaints effectively.
Showcase Your Skills: Make sure to include any knowledge of the Keyloop Management system if applicable. Highlight your communication skills, ability to work under pressure, and your approach to maintaining high standards of customer care.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at Motorvogue. Mention why you are interested in this position and how you can contribute to their team.
How to prepare for a job interview at Motorvogue Group
✨Know Your Products
Familiarise yourself with the range of products and services offered by Motorvogue. Being able to discuss these confidently will show your enthusiasm and understanding of the role, which is crucial for a Service Advisor.
✨Demonstrate Customer Care Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your ability to maintain calm and provide excellent service will resonate well with the interviewers.
✨Showcase Your Sales Techniques
Be ready to discuss your experience with upselling or cross-selling in previous roles. Motorvogue values maximising service profitability, so demonstrating your sales skills will be a big plus.
✨Understand the Importance of Teamwork
Since the role involves liaising with various teams, prepare to talk about your experience working collaboratively. Emphasising your ability to work well with sales, parts, and workshop teams will show that you can contribute to a cohesive work environment.
