Membership and Medical Administrator

Membership and Medical Administrator

Department: Membership

Location: Motorsport UK, Bicester Motion

Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri

Line Manager: Head of Membership

Direct Reports: None

Grade: C

Salary: £28,000 – £32,000

Closing date: 22ndJune 2025

Join Our Team as a Membership and Medical Administrator at Motorsport UK!

This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced environment.

The Membership team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment.

The role of the Membership and Medical Administrator, situated within the Membership team, is specifically focused on handling applications from competitors who need to submit this enhanced medical information. This role is key to the success of ensuring a smooth and efficient service for our members.

Primary Objectives

The primary objectives associated with this role will be:

• To provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the existing medical requirements of approved competitor applications.
• To coordinate the flow of required information between members and Motorsport UK’s medical panel, consisting of the Chief Medical Officer (CMO) and medical advisors, in order to streamline the application process.
• Support the Membership team with normal day-to-day activities such as processing non-medical member applications, renewals, and answering queries via telephone and email.

Additional Responsibilities

In addition to the primary objectives listed above, the Membership and Medical Administrator will be responsible for:

• Acting as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter).
• Corresponding with applicants and ensuring that they are kept up to date on the progress of their application and any additional information that might be required.
• Processing competition and other licence registrations as part of the Membership team.
• Acting as the first point of contact for disabled drivers, providing advice and guidance.
• Maintaining and continuously improving an accurate case status log.
• Regularly reviewing the processes for applicants with medical conditions to ensure the most streamlined experience.
• Ensuring records are maintained in a confidential manner respecting all General Data Protection Regulations and guidelines for medical data.
• Occasional attendance at the Medical Cross-Discipline Committee as an observer.

The Person

• Strong administrative skills with the ability to coordinate information to effectively progress cases through to resolution.
• Consistent attention to detail and effective time management skills.
• Excellent customer service, communication and interpersonal abilities.
• Proactive and adaptable in a dynamic work environment.
• Ability to collaborate with a wide variety of stakeholders at different levels within an organisation.
• Demonstrated ability to manage high-volume administrative workloads.
• Able to continuously improve processes and identify new ways to enhance member services.
• High levels of integrity when handling confidential information.
• The ability to manage challenging conversations.
• Highly proficient with Microsoft Office.
• The ability to travel to the Motorsport UK offices.
• Eligible to work within the UK.

Desirable But Not Essential

• A basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact on a driver’s ability to safely control a vehicle.
• Previous experience of working within a medical setting.

Benefits

• Competitive salary
• 25 annual leave + bank holidays
• 5% pension contribution from Motorsport UK
• Private medical cover
• Financial, Physical and Mental wellbeing support
• 4 x annual salary life assurance
• Breakdown cover
• Free on site parking
• Access to a host of other member / staff benefits

To apply for this vacancy, please forward a copy of your CV and Cover Letter to jointheteam@motorsportuk.org