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- Tasks: Support members with medical licensing and ensure smooth application processing.
- Company: Join Motorsport UK, the heart of four-wheeled motorsport in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and wellness support.
- Why this job: Make a real difference in motorsport safety while growing your career.
- Qualifications: Strong admin skills and excellent customer service experience required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 32000 £ per year.
Department: Member Services
Location: Motorsport UK, Bicester Motion
Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri. 4 days on site, 1 remote.
Line Manager: Head of Member Services
Grade: C
Salary: £30,000 - £32,000
Closing date: 19th January 2026
About Motorsport UK
Motorsport UK is the national governing body and membership organisation for four-wheeled motorsport in the UK, representing a passionate community of more than 100,000 people including 64,000 competitors, 11,000 volunteers and officials, and more than 600 clubs. We exist to ensure motorsport is safe, fair and fun for everyone, every day, and to grow the sport for future generations.
The Member Services team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment.
The role of the Member Services and Medical Administrator, situated within the Member Services team, is specifically focused on handling applications from competitors who need to submit this enhanced medical information. This role is key to the success of ensuring a smooth and efficient service for our members.
Primary Objectives
- To provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the existing medical requirements of approved competitor applications.
- To coordinate the flow of required information between members and Motorsport UK’s medical panel, consisting of the Chief Medical Officer (CMO) and medical advisors, in order to streamline the application process.
- Support the Member Services team with normal day-to-day activities such as processing non-medical member applications, renewals, and answering queries via telephone and email.
Additional Responsibilities
- Acting as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter).
- Corresponding with applicants and ensuring that they are kept up to date on the progress of their application and any additional information that might be required.
- Processing competition and other licence registrations as part of the Member Services team.
- Acting as the first point of contact for disabled drivers, providing advice and guidance.
- Maintaining and continuously improving an accurate case status log.
- Regularly reviewing the processes for applicants with medical conditions to ensure the most streamlined experience.
- Ensuring records are maintained in a confidential manner respecting all General Data Protection Regulations and guidelines for medical data.
- Occasional attendance at the Medical Cross-Discipline Committee as an observer.
Core Competencies
- Strong administrative skills with the ability to coordinate information to effectively progress cases through to resolution.
- Consistent attention to detail and effective time management skills.
- Excellent customer service, communication and interpersonal abilities.
- Proactive and adaptable in a dynamic work environment.
- Ability to collaborate with a wide variety of stakeholders at different levels within an organisation.
- Demonstrated ability to manage high-volume administrative workloads.
- Able to continuously improve processes and identify new ways to enhance member services.
- High levels of integrity when handling confidential information.
- The ability to manage challenging conversations.
- Highly proficient with Microsoft Office.
- The ability to travel to the Motorsport UK offices.
- Eligible to work within the UK.
Desirable Competencies
- A basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact on a driver’s ability to safely control a vehicle.
- Previous experience of working within a medical setting.
Benefits
- Competitive salary
- 25 annual leave + bank holidays
- 5% pension contribution from Motorsport UK
- Private medical cover
- Financial, Physical and Mental wellbeing support
- 4 x annual salary life assurance
- Breakdown cover
- Free on site parking
- Access to a host of other member / staff benefits
To apply for this vacancy, please forward a copy of your CV and Cover Letter to
Member Services and Medical Administrator in Bicester employer: Motorsport UK
Contact Detail:
Motorsport UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services and Medical Administrator in Bicester
✨Tip Number 1
Network like a pro! Reach out to people in the motorsport industry, especially those connected to Motorsport UK. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Motorsport UK, their values, and the role of Member Services and Medical Administrator. Show us you’re passionate about making motorsport safe and fun!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with members and medical professionals, being clear and confident in your conversations is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Motorsport UK team!
We think you need these skills to ace Member Services and Medical Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Member Services and Medical Administrator role. Highlight relevant experience, especially in administrative tasks and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about motorsport and how your skills align with our mission at Motorsport UK. Keep it engaging and personal to grab our attention.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can handle important information accurately and efficiently right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Motorsport UK
✨Know Your Stuff
Make sure you understand the role of a Member Services and Medical Administrator inside out. Familiarise yourself with Motorsport UK's mission, values, and the specific responsibilities of the position. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with members, be prepared to discuss your customer service experience. Think of examples where you've successfully handled queries or resolved issues, especially in a medical or administrative context. Highlight your communication skills and ability to manage challenging conversations.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing medical information, be ready to provide examples that showcase your attention to detail. You might want to mention any previous roles where you had to maintain accurate records or manage sensitive information, emphasising your commitment to confidentiality and data protection.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, how success is measured in the role, or what challenges the Member Services team currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
