Operations Specialist, Brand Experience MTC in Woking

At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.

Purpose of the Role

The successful applicant will play a key role in supporting the delivery of world‑class Brand Experiences at the McLaren Technology Centre (MTC). Working closely with the Senior Manager, Brand Experience MTC, you will provide essential operational and project support, ensuring the smooth coordination of internal processes, reporting, event collateral, and cross‑functional communication. While the role includes some on‑site event delivery, the primary focus is on day‑to‑day operational support, project coordination, and continuous improvement across the Brand Experience function. You will help ensure every activation reflects McLaren’s world‑class standards and contributes to commercial success.

This role demands an unwavering commitment to continuous improvement, always seeking innovative ways to enhance efficiency and refine best practices. The events we produce span all five of our Championships, ensuring excellence at every level.

Role Dimensions

Reporting to the Senior Manager, Brand Experience MTC, you will collaborate closely with colleagues across the Brand Experience team, marketing, and other internal functions, maintaining high standards of efficiency, organization, and communication. This role requires a high level of attention to detail and an ability to work in a fast paced, high‑performance environment. There is a high volume of administration as well as being on event in Woking. Whilst some events are pre‑planned most are often very last minute, flexibility and agility is key to this position. There is hybrid working in place with a minimum of 3 days in the office, however due to the specific nature of this role it will be essential for the successful candidate to be office based more frequently and the days vary week to week. The role requires unsociable hours including weekends and can often include long hours on your feet.

Principal Accountabilities

• Operations & Project Support

• Support the Senior Manager with regular reporting and in‑depth analysis to drive informed decision‑making.
• Lead the creation and management of all event collateral and documentation templates ensuring accuracy and consistency.
• Responsible for tracking and managing event‑related assets using the asset management system on Salesforce, ensuring accurate documentation, timely updates, and resolution of any flagged issues.
• Support budget tracking, invoicing, and financial reporting for the department.
• Supporting the team with other events as required on the day and sometimes in the planning.
• Work with the Senior Manager to produce and update operational and event performance reports for the Director, Brand Experience.
• Support the Senior Manager with development of new tools, systems, and best practices.

• Full on‑site event management for own events working with various internal stakeholders.
• Plan and execute a variety of events including dinners, conferences, race viewings, and employee engagement activities.
• Build strong stakeholder relationships and manage challenging situations to protect brand integrity.
• Deal with conflicting and challenging situations as they arise to ensure no impact to the brand experience.
• Budget creation and management for own events.
• Ensure the health and safety requirements are met for all events.
• Develop and distribute detailed event schedules in a timely manner to keep all stakeholders informed and aligned, while overseeing the team’s work to ensure seamless execution.

• Ownership of some wider projects to enhance brand experience.
• Support the Senior Manager with the event packages, pricing structure, booking process and cancellation policy.
• Be a team champion for new business systems.

Job requirements

• Experience in an operation or project coordination role, ideally within events, marketing, or hospitality.
• Ability to manage and plan own workload within a dynamic and time constrained environment.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Proven experience in supplier management, including performance monitoring, and relationship building to ensure quality and cost efficiency.
• Strong stakeholder engagement skills, with the ability to build and maintain relationships, manage expectations, and drive collaboration across diverse groups.
• Proficient in MS Office; Salesforce and Smartsheet experience preferred.
• High attention to detail and ability to thrive in fast‑paced settings.

Personal Attributes

• Winning Mindset– Always working and striving for the best, pushing the boundaries to world championship material on everything we do.
• Problem solving - with a solutions‑based approach, adept at operating effectively in ambiguous situations.
• Demonstrates an inquisitive mindset to understand the ‘why’ behind challenges, then applies extensive knowledge to develop creative solutions and workarounds, ensuring team success.
• Results– someone who is driven, who comes with an outstanding work ethic and expects the best from themselves and people around them.
• Challenges– challenges others to strive for more, both in innovation and meeting stakeholder needs.
• Ownership - demonstrates behaviors that support a high‑performance culture within and across teams.
• Collaboration – an approach which fosters teamwork, open communication and shared decision making.
• Driven – a track record of getting things done.
• Role Model– Is a role model and champions best practice in diversity and inclusion.

What can McLaren offer?

We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part. We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace. McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC. Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break‑out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride. We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.