At a Glance
- Tasks: Provide exceptional customer service and drive sales in a fun motorsport environment.
- Company: Join a leading digital market player in motorsport and automotive experiences.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to attend exciting motorsport events.
- Why this job: Combine your passion for motorsport with customer service and sales skills.
- Qualifications: Fluent in French and English, with strong communication and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Head of Customer Service and Inside Sales
Department: Customer Service and Inside Sales
Purpose of the Role
We are seeking an enthusiastic and versatile individual with exceptional customer service and sales skills, fluent in both French and English, to join our friendly and supportive team. This role combines responsibilities from customer service and sales, including handling customer enquiries, driving sales conversions, submitting quotes to clients, booking travel for customers, and translating content from English to French. Our UK office is a warm and fun environment, where you will be surrounded by colleagues who are passionate about delivering unique motorsport experiences.
Background
Motorsport Events, part of Driven Lifestyle, the digital market leader in motorsport and automotive, is passionate about curating and delivering unrivalled experiences to the world's premier motorsport events. Representing the largest audience of motorsport and auto-enthusiasts globally, we sell for over 120 events and have delivered 800,000 experiences to customers across more than 100 countries. We are committed to expanding the reach of live motorsport by empowering customers with rich, informative content and exceptional service to help them make informed decisions about where to go, what to see, and what to do.
Principal Accountabilities
- Customer Service: Handle customer enquiries and bookings in both French and English via email, telephone, online chat, and social media private messages, ensuring a polite, professional, and friendly experience.
- Sales Conversion: Provide product knowledge, suggestions, and tailored recommendations to convert inbound enquiries into sales, helping customers choose the right packages.
- Quote Submission: Prepare and submit accurate and timely quotes to clients, ensuring clarity and alignment with their requirements.
- Travel Booking: Arrange and book travel components for customers, including flights, accommodations, and other logistics, ensuring a seamless experience.
- Translation: Translate website content, customer communications, quotes, and other relevant materials from English to French.
- Booking Management: Accurately manage and input customer bookings into the online system, ensuring correct spelling, grammar, and attention to detail.
- Event Support: Assist with the fulfilment and dispatch of customer ticket bookings and travel-related documents. Attend headline events to support setup, breakdown, and operations, ensuring client satisfaction and resolving complaints on-site.
- Supplier Liaison: Coordinate with external travel component suppliers and providers to ensure bookings and quotes are completed and fulfilled.
- Outbound Sales: Represent the company at trade shows, familiarisation trips, and supplier visits to secure business with sponsors, teams, and corporate clients.
- Ad Hoc Tasks: Undertake additional tasks as required to support the company's goals and operations.
Skills, Knowledge, and Attributes Required
- A positive, enthusiastic, and motivated individual with a passion for delivering service beyond expectations.
- A genuine desire to help customers and champion Motorsport Events' service and values.
- Native-level French and fluent English proficiency.
- Excellent oral and telephone communication skills, with a polite, patient, friendly, and professional tone.
- Exceptional written communication skills, able to produce clear, well-written, and professional content for emails, quotes, and live chat.
- Impeccable attention to detail and a high level of accuracy in all tasks, including quote preparation and travel bookings.
- Well-organised, proactive, and capable of managing multiple tasks through effective prioritisation.
- Ability to work independently and collaboratively within a team.
- Willingness to learn company products, systems, and procedures.
- Previous experience in customer service, sales, events, or travel booking is desirable.
How Will Success in This Role Be Measured?
- Customer Satisfaction: Achieve CSAT scores above 90% and positive customer feedback, including at least one positive mention per month on social media or Trustpilot.
- Sales Performance: Meet or exceed sales conversion rates and contribute to revenue and budget targets through effective quote submissions and sales conversions.
- Response Time: Ensure average response times for customer enquiries and quotes are below 5 days.
- Accuracy: Maintain high accuracy in booking management, quote preparation, travel arrangements, and written communications.
- Team Contribution: Demonstrate strong teamwork to support the department's goals and event operations.
Customer Service & Sales Administrator (French Speaking) in London employer: Motorsport Network
At Motorsport Events, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that values teamwork and customer satisfaction. Our UK office is not only a fun environment but also provides ample opportunities for personal and professional growth, allowing you to thrive in your role as a Customer Service & Sales Administrator. With a commitment to delivering exceptional motorsport experiences, we empower our employees to make a meaningful impact while enjoying the unique advantages of working within the dynamic world of motorsport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Administrator (French Speaking) in London
✨Tip Number 1
Get to know the company inside out! Research Motorsport Events and their unique offerings. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your French! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing customer scenarios in both English and French to feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Motorsport Events.
We think you need these skills to ace Customer Service & Sales Administrator (French Speaking) in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both French and English, make sure to highlight your language skills right at the start of your application. We want to see how you can switch between languages effortlessly!
Tailor Your Experience:When you're writing about your previous roles, focus on experiences that relate to customer service and sales. We love seeing how you've handled enquiries or driven sales conversions in the past, so make it relevant!
Be Professional Yet Friendly:Your written communication should reflect the friendly and professional tone we value at StudySmarter. Keep it polite and engaging, just like how you'd interact with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our fun and supportive team!
How to prepare for a job interview at Motorsport Network
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to answer questions in both languages and be ready to demonstrate your translation abilities with some sample phrases or scenarios.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and be prepared to discuss how you would handle various customer enquiries. Think of examples from your past experiences where you went above and beyond for a customer, as this will show your enthusiasm for delivering exceptional service.
✨Get Acquainted with Motorsport Events
Do some research on the company and the events they offer. Understanding their products and services will help you provide tailored recommendations during the interview. Show your passion for motorsport and how it aligns with the company's mission to deliver unique experiences.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to sales conversions, quote submissions, and travel bookings. Think about how you would approach these tasks and be ready to share your thought process. This will demonstrate your proactive attitude and organisational skills, which are crucial for this position.
